Senior Telephony Engineer

American Family Insurance

Senior Telephony Engineer providing software design and development for moderate to complex business solutions at American Family Insurance. Collaborating on applications that meet business needs and ensuring development standards.

Posted 4/24/2026full-timeMadison • Wisconsin • 🇺🇸 United StatesSenior💰 $99,000 - $167,000 per yearWebsite

Tech Stack

Tools & technologies

CloudJavaSDLC

About the role

Key responsibilities & impact

Collaborates with others in the division to provide and maintain applications that meet business needs
Responsible for software design and development for moderate to complex business solutions
Provides technical guidance and leadership for specific applications
Analyzes high level system specifications, system requirements and/or use cases
Converts information into low level specifications and system design plan
Understands and identifies system dependencies
Provides appropriate documentation for design decisions, estimating assumptions, code modules, and performance metrics as required by organization standards
Defines, conducts, and/or participates in testing (i.e. unit, system integration)
Prepares, leads and/or participates in development walkthroughs
Collaborates with others regarding effectiveness of systems flow, data usage and manual or automated processes to verify requirements
Ensures software development meets standards for programming, design, performance, quality, and security
Identifies and recommends areas for improvement in planning, design, development, and testing.

Requirements

What you’ll need

Demonstrated experience providing customer-driven solutions, support or service
Preferred experience with Genesys Cloud, including configuration, integrations, and day-to-day platform support
Java development experience building and supporting scalable, maintainable applications and experience building and evolving scalable Java-based platforms
Demonstrated experience designing, developing, and maintaining secure, scalable APIs with strong integration and documentation practices
Basic knowledge and understanding of application architecture, design alternatives, and development standards
Demonstrated experience communicating technical information
Demonstrated experience developing complex software/systems using one or more programming language
Demonstrated experience establishing, using and supporting integration and communications technologies between applications, databases and technology platforms
Demonstrated experience analyzing and estimating project size and work efforts for software solutions
Demonstrated experience writing and modeling application system design and program specifications
Solid knowledge and understanding of systems development life cycle (SDLC)
Solid Knowledge and understanding of integration and migration strategies and technologies
Candidates must be able to acquire 3 Genesys Certifications within 6 months of employment.

Benefits

Comp & perks

Comprehensive medical, dental, vision and wellbeing benefits
Competitive 401(k) contribution
Pension plan
Annual incentive
9 paid holidays
Paid time off program (23 days accrued annually for full-time employees)
Student loan repayment program
Paid-family leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

JavaAPI developmentapplication architecturesoftware designsystem integrationdocumentation practicesscalable applicationsintegration technologiessystems development life cycle (SDLC)project estimation

Soft Skills

technical guidancecollaborationcommunicationleadershipcustomer-driven solutionsproblem-solvinganalytical skillsattention to detailadaptabilitycritical thinking

Certifications

Genesys Certifications