Senior Talent Development Specialist
American Family Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Madison • Arizona • Colorado • United States
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Job Level
About the role
- Facilitate instructor-led, virtual, and hybrid learning experiences for agents and their staff.
- Prepare for each session by reviewing learner needs, tailoring activities, and ensuring materials, technology, and logistics are ready for smooth delivery.
- Create a psychologically safe, inclusive learning environment; manage group dynamics; and adapt delivery in real time based on participant feedback and performance.
- Partner with business stakeholders to understand performance needs and translate them into learning objectives, session content, and reinforcement strategies.
- Evaluate learning effectiveness using participant feedback and outcomes data; summarize insights and recommend improvements to content, facilitation approach, and follow-up support.
- Coach participants to support skill application on the job.
- Contribute to the design and continuous improvement of learning programs, including updating facilitator guides, participant materials, and experiential activities.
- Serve as a senior member of the learning team by mentoring other facilitators, modeling facilitation excellence, and helping standardize facilitation practices.
- Maintain expertise in learning trends, facilitation methods, and relevant business/functional knowledge; incorporate new techniques and tools as appropriate.
Requirements
- Demonstrated experience providing customer-driven solutions, support, or service.
- Demonstrated experience designing and developing online, instructor-led, or blended learning programs related to leadership or management development.
- Demonstrated verbal, written, and social media communication skills that support culture and strategy.
- Demonstrated experience with content design and development tools and languages.
- Solid knowledge and understanding of project management.
- Extensive knowledge of instructional design models and assessment methods.
- Demonstrated experience analyzing, building, editing, and assessing curricula for different learning environments (asynchronous and synchronous).
Benefits
- comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health
- competitive 401(k) contribution
- pension plan
- annual incentive
- 9 paid holidays
- paid time off program (23 days accrued annually for full-time employees)
- student loan repayment program
- paid-family leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
instructional designcurriculum developmentlearning program designcontent designassessment methodsproject managementfacilitation techniquesblended learningonline learningleadership development
Soft Skills
communication skillscoachinggroup dynamics managementadaptabilitymentoringpsychological safetyinclusive learningfeedback incorporationstakeholder partnershipcontinuous improvement