Collaborates with teams across the division to deliver, support, and maintain telephony systems.
Responsible for designing and building moderate to complex solutions.
Provides technical guidance and leadership for assigned telephony platforms and integrations.
Analyzes high-level system specifications, system requirements, and/or use cases.
Converts information into low-level specifications and system design plan.
Understands and identifies system dependencies.
Provides appropriate documentation for design decisions, estimating assumptions, code modules, and performance metrics as required.
Defines, conducts, and/or participates in testing (i.e. unit, system integration).
Prepares, leads and/or participates in development walkthroughs.
Collaborates with others regarding effectiveness of systems flow, data usage and manual or automated processes to verify requirements.
Ensures software development meets standards for programming, design, performance, quality, and security.
Identifies and recommends areas for improvement in planning, design, development, and testing.

Requirements

Demonstrated experience providing customer-driven solutions, support or service.
Demonstrated experience of Java application architecture and API development standards.
Preferred qualifications include prior experience with Genesys, Cloud experience, and telephony experience.
Demonstrated experience communicating technical information.
Demonstrated experience developing complex software/systems using one or more programming language.
Demonstrated experience establishing, using and supporting integration and communications technologies between applications, databases and technology platforms.
Demonstrated experience analyzing and estimating project size and work efforts for software solutions.
Demonstrated experience writing and modeling application system design and program specifications.
Solid knowledge and understanding of systems development life cycle (SDLC).
Solid Knowledge and understanding of integration and migration strategies and technologies.

Benefits

comprehensive medical, dental, vision and wellbeing benefits
competitive 401(k) contribution
pension plan
annual incentive
9 paid holidays
paid time off program (23 days accrued annually for full-time employees)
student loan repayment program
paid-family leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

JavaAPI developmenttelephony systemssystem designsoftware developmentintegration technologiessystems development life cycle (SDLC)application system designperformance metricstesting (unit, system integration)

Soft Skills

technical guidanceleadershipcollaborationcommunicationcustomer-driven solutionsanalysisdocumentationproblem-solvingplanningimprovement recommendations