Associate Business Compliance Specialist
American Family Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Madison • Arizona • Wisconsin • United States
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Salary
💰 $52,000 - $77,000 per year
About the role
- Provide a full range of compliance advice and services with specialist knowledge in support of American Family Life Insurance Company.
- Manage our administrative processes and knowledge resources such as mailboxes and our SharePoint site.
- Research and conduct investigations to coordinate written complaint responses for complainants, insurance departments and other regulatory agencies.
- Proactively identify underlying issues and/or trends that may present additional risk or impact to corporate mission, vision and values by acting as a liaison with business partners.
- Investigate non-complex fraud allegations.
- Evaluate internal control reports and propose changes or updates to policies and procedures accordingly.
- Handle non-complex DOI reporting.
- Oversee record retention schedules and business continuity plans for the team.
- Work with business partners to develop and maintain processes and procedures to facilitate the timely and accurate execution of various changes or enhancements.
Requirements
- Demonstrated experience providing customer-driven solutions, support, or service.
- Basic knowledge and understanding of insurance principles.
- Demonstrated experience communicating both verbally and in writing with people of diverse cultures, education, and backgrounds.
- Demonstrated experience in effective professional business writing.
- Demonstrated experience with Microsoft Office applications and other advanced workflow tools.
Benefits
- Comprehensive medical, dental, vision and wellbeing benefits
- Competitive 401(k) contribution
- Pension plan
- Annual incentive
- 9 paid holidays
- Paid time off program (23 days accrued annually for full-time employees)
- Student loan repayment program
- Paid-family leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
compliance adviceinvestigationsinternal control evaluationfraud investigationpolicy updatesDOI reportingrecord retentionbusiness continuity planning
Soft Skills
customer-driven solutionseffective communicationprofessional business writingproblem identificationliaison skills