Lead Operational Excellence Consultant – Legal Operations
American Family Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Madison • Illinois, Massachusetts, Minnesota, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $99,000 - $167,000 per year
Job Level
Senior
About the role
- Be a strategic change agent to lead the formulation and execution of important plans to help grow an area by process improvement and development.
- Partner with the business and outside vendors to provide expertise in ensuring that main development milestones are achieved.
- Develop solutions and works with divisional and technology leaders to implement preferred solutions.
- Represent division needs in governing and improving existing technology platforms, and partners in researching and procuring new technology.
- Work will include strategy development and execution, matching work process to technological capabilities, and process improvement.
- Analyze data on current state of operational performance; including internal and external benchmarks and baselines, unit costs, and critical customer requirements to shape operational strategy and to implement improvement opportunities and approach.
- Provide recommendations to executives in formulating operational strategy and tactical plans, taking into consideration technology, operational capabilities, regulatory issues, and other business considerations.
- Oversee programs for continuous improvement related to necessary operational strategies and programs.
- Participate in the transfer of knowledge of methodologies and best practices to peers and colleagues through collaboration, mentoring, and formal presentation and consulting.
- Interpret internal or external business issues and recommend solutions and best practices.
- Represent Legal team needs in governing and improving existing technology platforms, and partners in researching and procuring new technology.
Requirements
- Demonstrated experience providing customer-driven solutions, support or service.
- Solid knowledge and understanding of P&C insurance operations and management.
- Demonstrated experience consulting to executives level leaders on strategic direction setting and decision making.
- Demonstrated ability to build relationships and accomplish goals across a highly matrixed organization.
- Demonstrated ability to provide clear and effective communication with all levels of leadership.
- Demonstrated experience providing customer-driven solutions, support, or service in complex and ambiguous environments.
- Demonstrated ability to interpret and analyze data and present clear recommendations based on result.
Benefits
- comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.
- competitive 401(k) contribution
- a pension plan
- an annual incentive
- 9 paid holidays
- paid time off program (23 days accrued annually for full-time employees)
- student loan repayment program
- paid-family leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
process improvementdata analysisoperational performancestrategic planningtechnology implementationbenchmarkingcustomer-driven solutionsconsultingtactical planningcontinuous improvement
Soft skills
relationship buildingcommunicationcollaborationmentoringpresentation skillsproblem solvingstrategic thinkingexecutive consultingadaptabilityinfluencing