American Express Global Business Travel

Travel Counselor, French Speaker

American Express Global Business Travel

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇪🇸 Spain

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Job Level

Mid-LevelSenior

Tech Stack

Apollo

About the role

  • Advise and arrange travel for corporate business customers (individuals and groups)
  • Conduct analysis and research on travel options and anticipate traveler needs
  • Arrange and book domestic and international business travel in a variety of complexity
  • Use Global Distribution Systems (GDSs) including Sabre, Apollo, Galileo, and Amadeus
  • Ensure compliance with customers’ travel policy, service provider policies, and regulatory requirements
  • Use positive telephone service techniques and act on special customer requests
  • Collaborate within the team to coach, mentor, and provide constructive feedback

Requirements

  • Passion for excellence in client service
  • Native GDS expertise (Sabre, Apollo, Amadeus, and/or Galileo)
  • Professional communication (written and verbal)
  • Attention to detail
  • Integrity and care for personal traveler information
  • Strong understanding of travel industry (background in business travel, leisure travel, or airline reservations)
  • Ability to resolve customer issues quickly and independently/with supplier
  • Teamwork and openness to feedback
Benefits
  • Flexible benefits tailored to each country, starting the day you do
  • Health and welfare insurance plans
  • Retirement programs
  • Parental leave
  • Adoption assistance
  • Wellbeing resources to support you and your immediate family
  • Travel perks with weekly deals from major travel providers
  • Access to over 20,000 courses on learning platform and leadership courses

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Global Distribution SystemsSabreApolloGalileoAmadeustravel analysistravel bookingcompliancecustomer service techniquesissue resolution
Soft skills
client serviceprofessional communicationattention to detailintegrityteamworkfeedbackmentoringcollaborationproblem-solvingindependence