Field Autoverification Consultant
Roche
Corporate Travel Consultant
American Express Global Business Travel
full-time
Posted on:
Location Type: Hybrid
Location: 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Apollo
About the role
- Advise and arrange travel for corporate business customers (both individuals and groups).
- Conduct analysis and research on travel options, and proactively anticipate traveler needs to sell additional services.
- Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations.
- Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided.
- Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements.
- Use positive telephone service techniques and act on special customer requests.
- Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels.
Requirements
- Passion for excellence in client service, including proactive anticipation of needs.
- Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo).
- Professional communication (written and verbal).
- Attention to detail.
- Act with integrity and look after personal traveler information.
- Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation).
- Resolving customer issues quickly and independently / with supplier.
- Teamwork and openness to feedback.
Benefits
- Flexible benefits tailored to each country starting the day you do.
- Health and welfare insurance plans.
- Retirement programs.
- Parental leave.
- Adoption assistance.
- Wellbeing resources to support you and your immediate family.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
GDS expertiseSabreApolloGalileoAmadeustravel analysisbooking domestic travelbooking international travelcompliancecustomer service techniques
Soft skills
client service excellenceproactive anticipationprofessional communicationattention to detailintegrityproblem resolutionteamworkopenness to feedbackcoachingmentoring
