Senior Travel Counselor
American Express Global Business Travel
full-time
Posted on:
Location Type: Office
Location: Bangalore • 🇮🇳 India
Visit company websiteJob Level
Senior
Tech Stack
Apollo
About the role
- Advise and arrange travel for corporate business customers (individuals and groups)
- Conduct analysis and research on travel options and proactively anticipate traveler needs to sell additional services
- Arrange and book domestic and international business travel for air, road, rail, and accommodations
- Use Global Distribution Systems (Sabre, Apollo, Galileo, Amadeus)
- Ensure compliance with customers' agreed travel policy, service provider policies, and regulatory requirements
- Use positive telephone service techniques and act on special customer requests
- Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
- Support a 24/7 Traveler Care operation and work assigned shifts
Requirements
- Passion for excellence in client service, including proactive anticipation of needs
- Native Galileo and Sabre GDS expertise
- Minimum 1 year experience of US and Asia bookings
- Minimum 1 year experience in Corporate Travel bookings
- Chat-hub experience preferred
- Professional communication (written and verbal)
- Attention to detail
- Act with integrity and protect personal traveler information
- Strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
- Ability to resolve customer issues quickly and independently or with suppliers
- Teamwork and openness to feedback
- Flexible to work afternoon shifts (12-8pm) and weekends as part of a 24/7 operation
Benefits
- Flexible benefits tailored to each country and start the day you do.
- Health and welfare insurance plans
- Retirement programs
- Parental leave
- Adoption assistance
- Wellbeing resources to support you and your immediate family
- Travel perks: choice of deals each week from major travel providers (flights, hotels, cruises, car rentals)
- Access to over 20,000 courses on learning platform, leadership courses, internal job openings for internal candidates
- Inclusion groups (global INclusion Groups)
- Reasonable accommodation for applicants with disabilities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Galileo GDSSabre GDSApollo GDSAmadeus GDStravel bookingdomestic travelinternational travelcustomer servicecomplianceanalysis
Soft skills
client serviceproactive anticipationprofessional communicationattention to detailintegrityproblem resolutionteamworkopenness to feedbackflexibilitymentoring