Travel Lifestyle Manager
Ten Lifestyle Group
Travel Consultant, English Speaker, Amadeus
American Express Global Business Travel
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇱 Poland
Visit company websiteJob Level
JuniorMid-Level
About the role
- Provide outstanding after-hours service to corporate business clients as a Travel Counselor for Amex GBT
- Advise and arrange travel for corporate customers (individuals and groups)
- Conduct analysis and research on travel options and proactively anticipate traveler needs to sell additional services
- Arrange and book domestic and international business travel for air, road, rail, and accommodations
- Use Amadeus Global Distribution System to make bookings
- Ensure compliance with customers’ travel policies, service provider policies, and regulatory requirements
- Use positive telephone service techniques and act on special customer requests
- Resolve customer issues quickly, independently or with suppliers
- Collaborate within the team to coach, mentor, and provide constructive feedback to improve service levels
- Work in a 24/7 Traveler Care operation with night/afternoon shifts and weekend availability required
Requirements
- Native GDS expertise (AMADEUS) — minimum two years experience
- Professional communication in English (written and verbal) is a must
- Spanish and other European languages considered a plus
- Passion for excellence in client service and proactive anticipation of needs
- Attention to detail
- Act with integrity and protect personal traveler information
- Strong understanding of the travel industry (business travel, leisure travel, or airline reservation background)
- Experience resolving customer issues quickly and independently or with suppliers
- Teamwork and openness to feedback
- Flexible and prepared to work fixed afternoon shifts, nights and weekends
- Use of Amadeus Global Distribution System (GDS)
Benefits
- Flexible benefits tailored to each country, effective from day one
- Health and welfare insurance plans
- Retirement programs
- Parental leave
- Adoption assistance
- Wellbeing resources to support you and your immediate family
- Travel perks: weekly deals from major travel providers (flights, hotels, cruises, car rentals)
- Access to 20,000+ courses on learning platform and leadership courses
- Internal job openings available to internal candidates first
- Global inclusion groups and colleague networks
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Amadeus Global Distribution Systemtravel bookingcustomer issue resolutiontravel analysisproactive servicecompliance with travel policiesdomestic travel arrangementsinternational travel arrangementsattention to detailprofessional communication
Soft skills
client service excellenceteamworkcoachingmentoringflexibilityintegrityopenness to feedbackproblem-solvingindependenceanticipation of needs
