Consultant

• Provide outstanding after-hours service to corporate business clients as a Travel Counselor for Amex GBT
• Advise and arrange travel for corporate customers (individuals and groups)
• Conduct analysis and research on travel options and proactively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel for air, road, rail, and accommodations
• Use Amadeus Global Distribution System to make bookings
• Ensure compliance with customers’ travel policies, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Resolve customer issues quickly, independently or with suppliers
• Collaborate within the team to coach, mentor, and provide constructive feedback to improve service levels
• Work in a 24/7 Traveler Care operation with night/afternoon shifts and weekend availability required

Travel Consultant, English Speaker, Amadeus

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