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HR Representative, Bilingual
American Express Global Business TravelHR Representative providing operational assistance in a global travel services company. Ensuring smooth HR operations and positive employee experiences across the organization.
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Troubleshooting & Issue Resolution: Accurately diagnose and resolve HR, payroll, benefits, and Workday-related questions; develop effective solutions and document all interactions in the HR System.
- Cross-Functional Collaboration: Partner with HRIS, HRBPs, payroll, benefits, and employee relations teams to escalate complex tickets and concerns.
- Talent Acquisition Support: Collaborate with Talent Acquisition on offer processes and assist with recruiting system troubleshooting.
- Workday Administration: Provide proficient support for employee and leader transactions within Workday.
- Regional Process Expertise: Maintain detailed knowledge of HR processes and procedures across all supported countries in the region.
- Quality Assurance: Review own work and that of others to ensure quality, accuracy, and relevance.
- Stakeholder Communication: Use clear, structured communication when influencing and connecting with colleagues and employees.
- Compliance & Audits: Assist with gathering and updating information for internal and external audits.
- Confidentiality: Ensure all employee information is maintained with strict confidentiality.
- Project Support: Support special HR initiatives and company-wide projects as needed.
Requirements
What you’ll need- 1-3 years of professional HR, Workday, payroll, or benefits experience.
- Passion for excellence in client service, including proactive anticipation of needs.
- Ability to operate effectively in a fast-moving, matrix environment.
- Experience supporting remote employee populations or Shared Service environments.
- Excellent phone etiquette and communication skills.
- Ability to work independently from a home office environment.
- Workday proficiency (preferred).
- Bilingual in English and Spanish required.
- Fresh Service or ServiceNow experience (helpful).
- Strong organizational skills and meticulous attention to detail.
Benefits
Comp & perks- Flexible benefits are tailored to each country and start the day you do.
- Health and welfare insurance plans.
- Retirement programs.
- Parental leave.
- Adoption assistance.
- Wellbeing resources to support you and your immediate family.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
WorkdayHR processespayrollbenefitsissue resolutionquality assurancecomplianceauditsclient serviceorganizational skills
Soft Skills
cross-functional collaborationstakeholder communicationattention to detailindependenceproactive anticipation of needsexcellent phone etiquetteability to operate in a matrix environmentconfidentiality