Lead Business Systems Analyst – Interoperability

American Express Global Business Travel

Lead Business Systems Analyst at Amex GBT optimizing travel servicing applications. Driving system enhancements and managing global operations for improved user experience.

Posted 4/26/2026full-timeGurgaon • 🇮🇳 IndiaSeniorWebsite

About the role

Key responsibilities & impact

Perform comprehensive testing of travel servicing and desktop applications—including add-ons, patches, and installations—to detect and fix defects prior to pilot and production release.
Manage E2E pilot activities, globally, to ready for production deployment.
Engage with Product and Development Teams and End User Computing to deploy production versions to end-user devices.
Coordinate end-users testing and system validation after major network changes or software updates.
Anticipate and identify technical and functional issues before they impact end-users and applications.
Investigate and address defects discovered during pilots with limited information, applying creative thinking to determine root causes and solutions.
Participate in the IT Change Management Board for applications supporting travel customer services, assisting with change due diligence, approval, and communication with collaborators.
Build and distribute Service Advisory Communications for events related to planned downtime and software updates as part of the change control process.
Facilitate knowledge transfer with support teams and business units for upcoming software deployments.
Drive guidelines in the pursuit of continuous improvement and quality. Prepare and present metrics to Leaders articulating end user experience benefit.

Requirements

What you’ll need

Bachelor’s degree or Master’s degree or equivalent experience in science or engineering
Minimum 6+ years of Travel technology experience
Minimum 4+ years of software testing experience in travel industry, travel management company (TMC), travel technology, or large software enterprise
Familiarity with Amex GBT travel servicing technology OR experience within the Travel Technology sector (required)
Strong knowledge of Amadeus and Sabre GDS systems (required)
Experience with servicing applications and point-of-sale workflows for Amex GBT or within the Travel Technology industry
Ability to communicate technical information clearly to diverse audiences
Strong problem-solving abilities combined with abstract reasoning and analytical skills
Excellent organizational and time management skills; ability to prioritise multiple priorities
Excellent verbal and written communication skills

Benefits

Comp & perks

Health and welfare insurance plans
Retirement programs
Parental leave
Adoption assistance
Wellbeing resources
Travel perks with deals from major travel providers
Access to over 20,000 courses for professional development
Flexible work schedule

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

software testingdefect detectionroot cause analysisE2E pilot managementsystem validationchange managementmetrics preparationquality improvement

Soft Skills

problem-solvinganalytical skillsorganizational skillstime managementcommunication skillscreative thinking