Project and Implementation Manager

American Express Global Business Travel

CoE Project and Implementation Manager driving solutions adoption across Meetings & Events for American Express Global Business Travel. Overseeing strategic initiatives and stakeholder engagements to enhance user satisfaction.

Posted 4/26/2026full-timeGurgaon • 🇮🇳 IndiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Support and execute the CoE strategy to drive solutions adoption across all business segments
Identify and address user pain points to optimize solution implementation and utilization
Measure and grow adoption metrics across the organization
Develop and implement initiatives that enhance user engagement and satisfaction
Maintain strong, collaborative relationships with Operations, Account Management, and CoE team leaders
Assess performance and progress against established KPIs and objectives
Communicate effectively with internal colleagues at both operating and executive levels
Provide regular, structured updates to stakeholders through operational reviews and reporting
Establish, create, and manage a comprehensive governance framework
Design, generate, and share performance reports and dashboards
Ensure compliance and consistency in program execution across all business segments
Lead and oversee CoE projects from initiation through completion
Track project progress against timelines and deliverables
Identify, flag, and escalate anomalies and risks in a timely manner
Implement corrective actions to keep initiatives on track

Requirements

What you’ll need

6+ years experience in Customer Success, Project Management, Program Management, or Operational Leadership roles
Proficiency in data analysis and reporting
Excellent communication and presentation skills
Ability to work collaboratively across multiple organizational levels
Problem-solving and analytical mindset
Experience in travel, technology, or B2B solutions environments
Familiarity with adoption metrics and KPI tracking
Knowledge of governance frameworks and operational processes
Experience with project management tools and reporting platforms
An organized, detail-oriented professional who thrives in a collaborative environment
Must be comfortable to work in EMEA shifts.

Benefits

Comp & perks

Health and welfare insurance plans
Retirement programs
Parental leave
Adoption assistance
Wellbeing resources

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisreportingKPI trackinggovernance frameworksproject management

Soft Skills

communicationpresentationcollaborationproblem-solvinganalytical mindsetorganizational skillsdetail-oriented