Business Excellence and Special Projects Manager

American Express Global Business Travel

Business Excellence and Special Projects Manager driving operational excellence at Amex GBT. Collaborating with global teams to implement governance frameworks and manage strategic projects.

Posted 4/26/2026full-timeGurgaon • 🇮🇳 IndiaSeniorLeadWebsite

About the role

Key responsibilities & impact

Design, establish, and manage comprehensive governance frameworks that align with organizational standards
Create, generate, and maintain reports that provide actionable insights into CoE performance and compliance
Share governance documentation and best practices across stakeholder groups
Monitor adherence to established processes and recommend improvements
Design and define work breakdown structures, resources required, and roles and responsibilities
Ensure all client and stakeholder requirements are understood and thoroughly documented
Lead project and partner calls, maintaining clear communication across all levels
Manage and communicate project performance including overall status, changes, risks, assumptions, decisions, and dependencies
Track project progress meticulously and flag anomalies or deviations promptly
Lead testing, project handover, and readiness assessments; document risks and follow-up items
Support CoE leadership teams with ad-hoc special projects and strategic initiatives as assigned
Create a positive, collaborative working environment that fosters innovation and accountability

Requirements

What you’ll need

10+ Years experience in a Business Analyst or Project Management role with a global company
Excellent communication ability (English required, multi-lingual a plus)
Adept in MS Office applications and Project Management tools
Passion for driving operational excellence and supporting cross-functional teams
Strong problem-solving mindset with attention to detail
Excellent organizational and time management skills
Adaptable and comfortable working in a dynamic, fast-paced environment
Ability to inspire change and influence stakeholders across multi-cultural, cross-functional groups
Positive, motivational attitude with a commitment to continuous improvement
Understanding of corporate travel industry dynamics and business operations
Proficiency with project management tools and reporting platforms

Benefits

Comp & perks

Flexible benefits tailored to each country starting the day you do
Health and welfare insurance plans
Retirement programs
Parental leave
Adoption assistance
Wellbeing resources to support you and your immediate family
Travel perks including deals from major travel providers on flights, hotels, cruises, and car rentals
Access to over 20,000 courses on our learning platform including leadership courses
Internal job openings available for current employees

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business analysisproject managementreport generationgovernance frameworkswork breakdown structuresrisk managementtestingstrategic initiativesoperational excellenceattention to detail

Soft Skills

communicationorganizational skillstime managementproblem-solvingadaptabilityinfluencemotivationcollaborationinnovationcommitment to improvement