American Express Global Business Travel

Travel Counselor

American Express Global Business Travel

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $46,200 - $85,800 per year

Tech Stack

About the role

  • Advise and arrange travel for corporate business customers (both individuals and groups)
  • Arrange and book domestic and international business travel
  • Use various Global Distribution Systems (GDSs)
  • Communicate effectively with customers over the telephone, messaging, e-mail
  • Act as a trusted advisor to provide advice and sell additional services to clients
  • Work individually and as a team to meet business and account-specific goals

Requirements

  • Previous experience in travel (preferably business travel)
  • Understanding of fares and ticketing rules for car, air, and hotel
  • Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)
  • Professional communication (written and verbal)
  • Attention to detail
  • Act with integrity and look after personal traveler information
  • Strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
  • Resolving customer issues quickly and independently
  • Teamwork and openness to feedback
Benefits
  • Health and welfare insurance plans
  • Retirement programs
  • Parental leave
  • Adoption assistance
  • Wellbeing resources to support you and your immediate family
  • Travel perks with deals from major travel providers
  • Access to over 20,000 courses on learning platform
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
GDS expertiseticketing rulesfare calculationtravel arrangementbooking systems
Soft Skills
professional communicationattention to detailintegritycustomer issue resolutionteamwork