
Travel Counselor
American Express Global Business Travel
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $46,200 - $85,800 per year
Tech Stack
About the role
- Advise and arrange travel for corporate business customers (both individuals and groups)
- Arrange and book domestic and international business travel
- Use various Global Distribution Systems (GDSs)
- Communicate effectively with customers over the telephone, messaging, e-mail
- Act as a trusted advisor to provide advice and sell additional services to clients
- Work individually and as a team to meet business and account-specific goals
Requirements
- Previous experience in travel (preferably business travel)
- Understanding of fares and ticketing rules for car, air, and hotel
- Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)
- Professional communication (written and verbal)
- Attention to detail
- Act with integrity and look after personal traveler information
- Strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
- Resolving customer issues quickly and independently
- Teamwork and openness to feedback
Benefits
- Health and welfare insurance plans
- Retirement programs
- Parental leave
- Adoption assistance
- Wellbeing resources to support you and your immediate family
- Travel perks with deals from major travel providers
- Access to over 20,000 courses on learning platform
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
GDS expertiseticketing rulesfare calculationtravel arrangementbooking systems
Soft Skills
professional communicationattention to detailintegritycustomer issue resolutionteamwork