Corporate Travel Counselor
American Express Global Business Travel
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $46,200 - $85,800 per year
About the role
- Advise and arrange travel for corporate business customers (both individuals and groups)
- Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
- Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
- Use of Sabre or Amadeus Global Distribution Systems (GDSs)
- Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
- Use positive telephone service techniques and act on special customer requests
- Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
Requirements
- Passion for excellence in client service, including proactive anticipation of needs
- Native GDS expertise Sabre or Amadeus
- Three -Five Years of Corporate Travel experience only.
- Professional communication (written and verbal)
- Attention to detail
- Act with integrity, and look after personal traveler information
- Possess a strong understanding of the travel industry
- Resolving customer issues quickly and independently / with supplier
- Teamwork and openness to feedback
Benefits
- health & life insurance
- retirement savings program (with employer match)
- access to our global colleague assistance program
- wellness platform
- adoption assistance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
GDS expertiseSabreAmadeustravel analysisbooking domestic travelbooking international travelcompliance with travel policycustomer service techniquesproblem resolution
Soft Skills
client service excellenceproactive anticipation of needsprofessional communicationattention to detailintegrityteamworkopenness to feedback