Service Designer
AND Digital
Travel Consultant, Sabre
American Express Global Business Travel
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $39,200 - $72,800 per year
Job Level
Mid-LevelSenior
About the role
- Advise and arrange travel for corporate business customers (both individuals and groups)
- Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
- Arrange and book domestic and international business travel for air, road, rail, and accommodations
- Use Global Distribution Systems (GDS) - Sabre
- Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
- Use positive telephone service techniques and act on special customer requests
- Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
- Perform duties for Traveler Care leadership pipeline and career advancement opportunities
Requirements
- 3+ years corporate travel experience, including fares, ticketing, car, hotel, air, and rail for domestic and international travel
- Native GDS expertise - Sabre
- Geographical knowledge
- Excellent Customer service skills in a travel environment
- Professional communication (written and verbal)
- Attention to detail
- Act with integrity, and look after personal traveler information
- Possess a strong understanding of the travel industry (background in business travel)
- Resolving customer issues quickly and independently / with supplier
- Teamwork and openness to feedback
- Be flexible and prepared to work a shift any time between 8 AM to 8 or 9 PM EST Monday to Friday
