Account Manager

• The Dedicated Account Representative will be the primary interface with the client as a travel management point of contact.
• This role will support Client Management leaders and customer contacts on a day-to-day basis.
• Responsibilities include facilitating, compiling and overseeing execution of action plans, and providing end to end support for day to day travel program requirements and escalation support.
• Provide general assistance for monthly reporting packages and ad hoc data.
• Function as the key liaison between client management and service delivery to ensure program connectivity.
• Interact and support client in special projects and day-to-day requests such as policy exception management, crisis management and post trip reporting management.
• Leverage project management, analytical skills, and PowerPoint, Excel and industry knowledge to create more compelling and professional presentations.
• Maintains client set up (customer IDs, DKs, Reason Codes, etc.) in GBT MI database to ensure consistent global reporting.
• Manage and prepare quarterly review reports, monthly & ad-hoc reports to the specification and timescales agreed with the client.
• Accountable for putting together & checking the accuracy of all scorecards.
• Assist with building Presentations in order to drive Internal business goals.
• Undertake analysis of client needs and develop MI solutions to meet them.
• Key contact for anything MI related, including reporting tool product support, set up, maintenance, issue resolution and consultation.
• Support the loading & upkeeping of PRDS requests.
• Help to audit the air fares checks requested by the client.
• Provide overall client program support to CGM & Global Service Delivery Managers.
• Assist with putting together action plans, joining calls with the client or local markets when required.
• Facilitate end to end resolutions utilizing internal resources and partnering with Amex GBT support groups.
• Monthly Financial Settlements - Assists Client Manager to ensure all settlements are submitted to finance teams for regional consolidation or global collective on yearly accounts confirmation file.

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