Audience Analyst
American Express Global Business Travel
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Process Mining Analyst
American Express Global Business Travel
full-time
Posted on:
Location Type: Office
Location: Gurgaon • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
RPA
About the role
- Detailed process mapping with activities, data flows, transformations, and integrations across tools and databases
- Produce and maintain process models (including associated control & obligation overlay) that meet business requirement
- Document as-is and to-be process flows, data mappings, and decision logic
- Analyze large datasets from various sources to identify trends, patterns, and areas for improvement in travel and finance processes, facilitating data-driven decision-making
- Utilize process mining tools to extract insights and provide actionable recommendations and identify process optimization and automation opportunities
- Maintain linkages within process mining models to support deliverables and reporting
- Gather and articulate business needs into detailed BRDs, user stories, and acceptance criteria
- Contribute to development of Centre of Excellence (COE) practices, working with the broader squad to continuously improve standard processes
- Work closely with cross-functional teams (Travel care, Finance, Operations, and IT) to gather requirements understand challenges, identify opportunities, and develop clear business requirements documentation
- Translate operational and technical findings from root cause analysis into actionable insights and recommendations, providing guidance and best practices for process optimization
- Maintain detailed documentation of analyses, methodologies, and findings for process transparency and knowledge sharing
Requirements
- 5-8 years of experience in travel care and finance domain with 3-4 years in business analysis
- Experience working on process mining platform
- Expertise in process mapping tools (e.g. Visio, Lucid charts etc)
- Familiarity with RPA, AI and machine learning is preferred
- Strong understanding of travel industry and finance operations
- Strong analytical and problem-solving skills with a keen attention to detail
- Excellent verbal and written communication skills, with the ability to present complex information clearly to stakeholders
- Working knowledge of project management application like Smartsheet, Jira, Confluence etc is added advantage
- Strong analytical skills with the ability to interpret complex data and make informed recommendations
- Certification in business analysis (e.g., CBAP) is preferred
- Understanding of travel industry standards and regulations and Exposure to process mining tools is a plus
- Lean Six Sigma (Green Belt) or equivalent process improvement certification will be a plus
Benefits
- Health and welfare insurance plans
- Retirement programs
- Parental leave
- Adoption assistance
- Wellbeing resources to support you and your immediate family
- Travel perks with weekly deals from major travel providers
- Access to over 20,000 courses on learning platform and leadership courses
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
process mappingdata analysisprocess optimizationroot cause analysisdata mappingdecision logicbusiness requirements documentationprocess miningRPAmachine learning
Soft skills
analytical skillsproblem-solving skillsattention to detailverbal communicationwritten communicationstakeholder presentationcollaborationbusiness needs articulationrecommendation developmentknowledge sharing
Certifications
CBAPLean Six Sigma Green Belt