Analyst

• Detailed process mapping with activities, data flows, transformations, and integrations across tools and databases
• Produce and maintain process models (including associated control & obligation overlay) that meet business requirement
• Document as-is and to-be process flows, data mappings, and decision logic
• Analyze large datasets from various sources to identify trends, patterns, and areas for improvement in travel and finance processes, facilitating data-driven decision-making
• Utilize process mining tools to extract insights and provide actionable recommendations and identify process optimization and automation opportunities
• Maintain linkages within process mining models to support deliverables and reporting
• Gather and articulate business needs into detailed BRDs, user stories, and acceptance criteria
• Contribute to development of Centre of Excellence (COE) practices, working with the broader squad to continuously improve standard processes
• Work closely with cross-functional teams (Travel care, Finance, Operations, and IT) to gather requirements understand challenges, identify opportunities, and develop clear business requirements documentation
• Translate operational and technical findings from root cause analysis into actionable insights and recommendations, providing guidance and best practices for process optimization
• Maintain detailed documentation of analyses, methodologies, and findings for process transparency and knowledge sharing

Process Mining Analyst

Associate Analyst

Conflicts Management – Associate Analyst

Analyst – Technology Strategy, Transformation

BI Visualization Analyst II

BI Visualization Analyst I