Consultant, Sage Intacct Implementation – Construction
Baker Tilly US
ERP
Associate Travel Consultant
American Express Global Business Travel
full-time
Posted on:
Location Type: Office
Location: 🇨🇦 Canada
Visit company websiteJob Level
JuniorMid-Level
About the role
- Handling inbound calls from customers to assist with booking their travel needs
- Support merchandise/gift card/rewards point redemption processes
- Resolve customer inquiries at the first point of contact
- Address and clear out voicemail by returning calls
- Voice, Email & Chat support
- Support multiple accounts
- Usage of telephony system & soft phone application
- Educate customers on products, programs, and services such as flights and hotels
- Customer Service escalation handling and first call resolution
- Provide technical and online navigation support and troubleshooting
- Utilize online and internal resources for accurate interactions
- Email management
- Remain current with industry advancements and loyalty training.
Requirements
- Typing proficiency: minimum 45 WPM
- Recent computer & application skills (Zoom etc.)
- 1+ years’ experience working in busy call centers fast-paced environment
- Aptitude for and quickly adaptable to current technology and applications
- Aptitude for math: understanding percentages, taxes etc.
- High Level of Customer Service consisting of: Empathy, Effective listening, Persuasive speaking skills, Adaptability, Patience, Decision making skills
- Proficiency in spoken and written English; French or Spanish an asset
- High School Diploma or the GED Equivalent; Travel Diploma an asset.
Benefits
- Flexible benefits tailored to each country starting on the first day
- Health and welfare insurance plans
- Retirement programs
- Parental leave
- Adoption assistance
- Wellbeing resources to support you and your immediate family
- Travel perks: weekly deals from major travel providers on flights, hotels, cruises, and car rentals.
- Access to over 20,000 courses on learning platform, leadership courses, and new job openings available to internal candidates first.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
typing proficiencycomputer skillsapplication skillstechnical supportonline navigation supporttroubleshootingmath aptitude
Soft skills
empathyeffective listeningpersuasive speakingadaptabilitypatiencedecision making
Certifications
High School DiplomaGED EquivalentTravel Diploma
