• Provide specialized group servicing to client travelers requiring high touch service
• Provide customer service and accurate completion of international and domestic travel arrangements
• Accountable for both individual goals and shared team goals
• Prepare to provide outstanding GDS skills as well as vast destination knowledge
• Work hours are Monday through Friday 8am - 8pm EST

Requirements

2+ years of corporate travel counselor experience preferred
Strong international reservations experience
Knowledge of multi GDS experience is preferred; Sabre experience is a must
Knowledge of American Express Point of Sales (POS) tools; including but not limited to SBP, Quick Exchange, Salesforce
Effective communication and conflict resolution skills
Strong organizational and ability to multitask
Demonstrates problem solving skills
Ability to manage change effectively
Ability to manage workflow in a highly complex & fast changing environment
Displays highest level of integrity when dealing with internal & external customers

🔍 ATS Optimization Keywords
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Hard Skills

GDS skills
international reservations
multi GDS experience
Sabre
American Express Point of Sales (POS)
SBP
Quick Exchange
Salesforce

Soft Skills

effective communication
conflict resolution
strong organizational skills
multitasking
problem solving
change management
workflow management
integrity

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