American Express Global Business Travel

Corporate Travel Consultant

American Express Global Business Travel

full-time

Posted on:

Origin:  • 🇦🇺 Australia

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Job Level

Mid-LevelSenior

Tech Stack

Apollo

About the role

  • Advise and arrange travel for corporate business customers (both individuals and groups) Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements Use positive telephone service techniques and act on special customer requests Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels ​ ​ We look forward to sharing more detailed job functions and key performance indicators during the interview process.

Requirements

  • Passion for excellence in client service, including proactive anticipation of needs Native GDS expertise (Sabre is Preferred) Professional communication (written and verbal) Attention to detail Act with integrity, and look after personal traveler information Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation) Resolving customer issues quickly and independently / with supplier Teamwork and openness to feedback This role works on a Monday to Friday Schedule, shifts commence and end between 7 AM to 7 PM/8 AM - 8 PM to align with West Coast Regular Business Hours