Senior Business Process Analyst

American Electric Power

Senior business process analyst supporting American Electric Power’s energy operations through workflow improvement, KPI measurement, controls, and customer-system initiatives.

Posted 8/7/2026full-timeColumbus • Louisiana, Ohio, Oklahoma, Virginia, West Virginia • 🇺🇸 United StatesSenior💰 $90,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in project management, continuous process improvement, and business analytics, with a strong focus on developing and measuring KPIs and maintaining compliance with Sarbanes-Oxley standards. Proficient in facilitating technology change requests and conducting employee training to enhance operational efficiency.

Highest-signal resume keywords

Project ManagementContinuous Process ImprovementSarbanes-Oxley ComplianceData AnalysisMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Continuous Improvement Process ActivitiesBusiness AnalyticsKPI DevelopmentProcess Workflow ImplementationRisk Evaluation

Soft Skills

Strong Communication SkillsCoaching and Development

Tools & Technologies

MS Office SuitePower AppsPower BIExcelVisioWordPowerPointPrimavera (P6)

Certifications & Qualifications

Associate's Degree in Project ManagementBusiness ProcessBusiness or Related Field

Industry Keywords

Business Continuity PlanningOperational ControlsICS ReadinessSOX 302 ReviewsSOX 404 TestingCorporate Compliance Policy

About the role

Key responsibilities & impact

Coordinate with Technology, OPCOs, and business units to facilitate intake of technology change requests for customer-facing systems
Maintain business continuity planning documentation for multiple critical work functions
Coordinate with enterprise teams to maintain documentation and monthly ICS readiness communications
Lead small to medium-sized business projects supporting continuous process improvement
Support PII data protection efforts across multiple customer-facing systems
Coordinate operational controls and Sarbanes-Oxley control testing across multiple teams
Coordinate SOX 302 reviews and SOX 404 testing for leadership certification
Analyze enterprise process data and create insights
Develop and measure KPIs with business units to measure ongoing value to AEP
Drive and implement process workflows using process data in collaboration with business partners
Define and monitor performance metrics to measure process improvement effectiveness
Develop and conduct employee training on process changes, roles, responsibilities, and system standards
Collect organizational feedback and maintain process change documentation
Map proposed processes across the organization with a broad, high-level outlook
Evaluate real and potential risks to projects and process implementation
Develop reports and presentations for higher-level management
Coach and develop lower-level team members

Requirements

What you’ll need

Associate's Degree in Project Management, Business Process, Business, or related field or equivalent experience
Alternatively, High School Diploma or GED with eight (8) years of relevant experience
Six (6) years of experience in continuous improvement process activities, operations, project management, or business analytics
Proficiency in MS Office suite, including Power Apps, Power BI, Excel, Visio, Word, and PowerPoint
Strong communication skills and ability to communicate effectively with all levels of AEP management
Highest standards of ethical behavior and support for the Company's Corporate Compliance Policy
Occasional travel expected
Auditing experience and Primavera (P6) knowledge are a plus
Ability to participate in establishing a healthy culture of continuous Process Improvement

Benefits

Comp & perks

Occasional travel expected
Employee training and professional development through coaching and development of lower-level team members
Company-sponsored training programs
Educational assistance
Social and recreational programs
Equal employment opportunity and inclusive work culture