Customer Service Account Representative

American Electric Power

Customer Service Account Representative in charge of customer relations in assigned territories. Assisting residential and commercial clients and promoting company initiatives.

Posted 6/10/2026full-timeCorpus Christi • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $54,063 - $79,369 per yearWebsite

About the role

Key responsibilities & impact

Exhibits fundamental understanding of rates and tariffs in order to provide billing options/explanations and tariff analysis to meet the customers needs.
Assists in seeking additional revenue and growth opportunities.
Monitor customer delinquencies to reduce charged-off accounts.
Gains familiarity in preparing billing corrections to remedy inaccurate billings.
Maintain accurate reporting records.
Possesses entry-level knowledge and understanding of the distribution electrical system.
Provide service reliability and power quality explanations to assigned customers.
Gains familiarity of meter technologies and their applications.
Assist customers on the effective and economical use of electric energy, including energy management tariffs.
Develops a good understanding of the company residential and business energy efficiency programs, and market them proactively.
Work closely with our energy efficiency program managers and the implementation contractors.
Attend meetings, seminars, and webinars to enhance knowledge.
Participate in company-sponsored marketing opportunities at trade shows and various community events.
Develop skills under the guidance of higher-level employees in order to serve as the company point of contact for customers in the assigned area, including managing the needs of larger accounts and municipalities.
Develops an understanding as to how to balance the needs of the customer and the company.
Provide timely investigation, resolution and remediation of customer issues and complaints, with accurate documentation.

Requirements

What you’ll need

Bachelor degree in Business, Communications, Engineering, Management or other Human Relations or Marketing related field, or Associate degree in a study listed above with a minimum of 3 years customer contact experience, with knowledge of field activities related to the technical aspects of customer services and energy distribution operations, or HS Diploma or GED with a minimum of 4 years customer contact experience, with knowledge of field activities related to the technical aspects of customer services and energy distribution operations.
Must possess a current Driver license.
Must have working knowledge of field activities related to the technical aspects of customer services and electrical distribution operations and construction.
Must have good communication and problem-solving skills, along with the ability to establish and maintain effective business relationships internally and externally.
Must be proficient in Microsoft Office Products.

Benefits

Comp & perks

Health insurance
Retirement plans
Professional development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

billing optionstariff analysisenergy management tariffsmeter technologiesenergy efficiency programscustomer serviceelectrical distribution operationsproblem-solvingreportingdocumentation

Soft Skills

communicationinterpersonal skillsrelationship managementcustomer serviceteam collaborationadaptabilityproactive marketinginvestigationresolutionremediation

Certifications

Bachelor degreeAssociate degreeDriver license