Business Services Account Manager

American Electric Power

Account Manager proactively managing relationships with commercial and industrial customers in Ohio. The role focuses on customer satisfaction and effective energy solutions delivery.

Posted 5/8/2026full-timeNew Philadelphia • Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $63,496 - $93,188 per yearWebsite

About the role

Key responsibilities & impact

Proactively manage the company's relationship with large and medium sized commercial and industrial customers
Serve as the customers' single point of contact for Energy Delivery and advice on energy products & services
Maintain exceptional customer service in the delivery of electric service and account maintenance
Demonstrate ability to develop professional relationships with key managers and executives for assigned customers
Proactively interface with assigned customers during power system interruptions or significant regulatory changes
Provide Energy Solution consultation based on customer's needs to lower costs or identify processes

Requirements

What you’ll need

Bachelor's degree in Business, Finance, Marketing, Engineering, or Industrial Technology with at least 2 years of customer service experience in a technical environment
Associate Degree in a study listed above with at least 4 years of customer service experience in a technical environment
High school diploma or GED with a minimum of 6 years of customer service experience in a technical environment
Certification as a Certified Energy Manager (CEM) or other Energy Rating Certification is preferred
Must have strong proficiency in Microsoft Office Products
Must possess a valid Driver’s license
Must be available to assigned customers 24/7/365 except while on approved vacation or paid sick time.

Benefits

Comp & perks

Comprehensive benefits package
Health insurance
401(k) matching
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceenergy solution consultationaccount maintenance

Soft Skills

relationship managementcommunicationproblem-solvinginterpersonal skills

Certifications

Certified Energy Manager (CEM)