Account Manager
American Diamond Logistics LLC
full-time
Posted on:
Location Type: Hybrid
Location: Houston • Texas • United States
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About the role
- Partner with Sales to manage and grow a portfolio of key accounts.
- Develop and maintain relationships across multiple levels within customer organizations.
- Lead QBRs and business reviews using internal data and market insights to identify trends and opportunities.
- Manage the full bid lifecycle in coordination with the pricing team, including RFPs, rate negotiations, and contract implementation.
- Work with operations to establish and maintain SOPs and customer-specific KPIs.
- Maintain a working knowledge of account-level execution and step into load coverage when required.
- Serve as the primary point of contact for assigned customers, maintaining a high standard of communication and service.
Requirements
- 5+ years of experience in an Account Management role, specifically in the 3PL space.
- Demonstrated ability to operate effectively in both customer-facing and operational roles.
- Strong analytical skills with the ability to interpret data and communicate insights clearly.
- Professional written and verbal communication skills.
- Strong organizational skills with the ability to manage competing priorities.
- Proficiency in Microsoft Office, particularly Excel.
- Bachelor’s degree preferred.
Benefits
- Competitive base salary.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementdata analysisRFP managementrate negotiationcontract implementationSOP developmentKPI managementload coverage
Soft Skills
relationship buildingcommunicationorganizational skillsanalytical skillscustomer service