Account Manager

American Diamond Logistics LLC

Account Manager partnering with Sales to manage shipper accounts for ADL. Developing relationships and managing operational execution in a hybrid role.

Posted 4/14/2026full-timeHouston • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Partner with Sales to manage and grow a portfolio of key accounts.
Develop and maintain relationships across multiple levels within customer organizations.
Lead QBRs and business reviews using internal data and market insights to identify trends and opportunities.
Manage the full bid lifecycle in coordination with the pricing team, including RFPs, rate negotiations, and contract implementation.
Work with operations to establish and maintain SOPs and customer-specific KPIs.
Maintain a working knowledge of account-level execution and step into load coverage when required.
Serve as the primary point of contact for assigned customers, maintaining a high standard of communication and service.

Requirements

What you’ll need

5+ years of experience in an Account Management role, specifically in the 3PL space.
Demonstrated ability to operate effectively in both customer-facing and operational roles.
Strong analytical skills with the ability to interpret data and communicate insights clearly.
Professional written and verbal communication skills.
Strong organizational skills with the ability to manage competing priorities.
Proficiency in Microsoft Office, particularly Excel.
Bachelor’s degree preferred.

Benefits

Comp & perks

Competitive base salary.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementdata analysisRFP managementrate negotiationcontract implementationSOP developmentKPI managementload coverage

Soft Skills

relationship buildingcommunicationorganizational skillsanalytical skillscustomer service