Client Service Specialist
American Coradius International
full-time
Posted on:
Location: New York • 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $22 per hour
Job Level
Mid-LevelSenior
About the role
- Responsible for providing effective customer service for internal and external customers by processing exceptions, performing client reporting, file processing and resolving system inquires
- Process electronic client files and activate new account placements
- Perform file transmissions with scrub, credit reporting/skip-trace vendors
- Assist internal departments and clients with accessing information, troubleshooting problems and resolving system inquiries while providing timely and accurate responses
- Ensure client reporting, exception processing and file processing requirements and timelines are met
- Review account details and report settlement, paid in full and other exception statuses to clients
- Perform detailed reviews of letter data and Process and release the letter files
- Assist with mail processing, check depositing, payment posting, transaction balancing and remit reporting
- Assist with preparation for client, state and regulatory audits
- Comply with company policies and procedures (including all IT required security and privacy policies and procedures), client standards and all applicable federal, state and regulatory laws
- Perform other duties as assigned or needed
Requirements
- Intermediate excel and Outlook skills
- Must be detail-oriented with the ability to multi-task and work under tight deadlines
- Excellent verbal and written communications skills
- Must possess strong math skills
- Ability to handle and prioritize multiple tasks simultaneously
- Previous computer and/or data entry experience
- Knowledge of CUBS Application System (preferred)
- High school diploma or equivalent required
- Proficient with Microsoft Office Suite or related software
- Remote workspace must be quiet, secure and distraction free
- Must have reliable internet connection ability to connect directly (not via wi-fi) to a company provided equipment to a router
- Must be able to work with IT representatives to troubleshoot connectivity issues
- Must meet ACI’s security and safety requirements