QA Supervisor
American Coradius International
full-time
Posted on:
Location Type: Office
Location: Amherst • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $16 - $19 per hour
Job Level
Junior
About the role
- Conduct internal audits through call listening and scoring
- Audit complaints to identify risks to the company
- Analyze correspondence from customers and clients
- Monitor collection calls for compliance with federal and state laws
- Provide feedback to operations and training departments
- Assist in the Progressive Compliance Disciplinary/Coaching Process
- Initiate corrective and disciplinary actions when necessary
- Create ROC/Written Warning Forms for administration by the management team
- Participate in client call calibrations
- Maintain a current working knowledge of relevant laws, regulations, and trends in the collection industry
- Investigate complaints and conduct internal investigations and audits
- Identify, assess, and give feedback regarding the complaint
- Prepare and submit compliance reports
- Maintain records of compliance activities
- Review and update standard operating procedures
- Ensure proper utilization of tools and workstations regarding the corporate Security and Privacy policy
- Safeguard confidential information and data; report any risks which violate security
- Comply with company policies and procedures
Requirements
- High School Diploma or equivalent (College Degree or equivalent experience preferred)
- At least 1-year previous Compliance experience in a Collection or Banking environment (preferred)
- Thorough knowledge of federal, state, and local laws, regulations and rules governing collections
- High degree of organizational skills required
- Detail oriented individual with demonstrated high level of initiative and proven ability to work independently required
- Ability to work as a team player while maintaining objectivity and impartiality from other departments
- Proficient computer skills using Microsoft Word, Excel, and PowerPoint
- Must pass client clearance requirements, up to and including background checks and drug tests
- Ability to meet scheduling requirements: Full time, 40 hour per week position
Benefits
- Competitive salary
- Excellent comprehensive benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
compliance auditingrisk assessmentinternal investigationscomplaint analysisreport preparationstandard operating procedures reviewcorrective actionsdisciplinary actionscall monitoringdata safeguarding
Soft skills
organizational skillsdetail orientedinitiativeindependent workteam playerobjectivityimpartialityfeedback provisioncommunicationproblem-solving
Certifications
High School DiplomaCollege Degree (preferred)