American Consumer Credit Counseling

Bi-Lingual Credit Counselor

American Consumer Credit Counseling

full-time

Posted on:

Location Type: Remote

Location: Massachusetts • United States

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Salary

💰 $21 - $23 per hour

Job Level

Junior

About the role

  • Assist financially distressed clients in creating personalized financial plans by providing budgeting guidance and effective debt management strategies.
  • Analyze budgets, review credit reports, and explain debt-management options.
  • Manage a consistent call volume, meet production and quality benchmarks, and document counseling sessions accurately.
  • Follow all processes and procedures as outlined in the training guide and complete all required training programs within designated timeframes.

Requirements

  • High School Diploma or equivalent required
  • 1+ years of customer service experience, with at least 6 months in a call center or phone-based environment.
  • NFCC Credit Counselor Certification (to be obtained within the first 6 months of employment)
  • Basic computer knowledge
  • Strong mathematical skills
  • Ability to read and interpret documents such as safety rules, operating instructions, procedure manuals, and standard operating procedures (S.O.P.s)
  • Ability to write routine reports and client correspondence
  • Demonstrate telephone etiquette, time management, and attention to detail
  • Reliable internet connection and a quiet, dedicated workspace for remote work
  • Ability to comprehend verbal and written information and respond effectively to clients and colleagues.
Benefits
  • Equipment and tools provided by the company including phone, computer, headset, and other necessary items for remote work.
  • Reliable internet access is essential for performing job functions.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
budgetingdebt managementcredit report analysismathematical skillsdocument interpretationreport writing
Soft Skills
customer servicetelephone etiquettetime managementattention to detaileffective communication
Certifications
NFCC Credit Counselor Certification