American Cancer Society

Director, Creative Operations

American Cancer Society

full-time

Posted on:

Location Type: Remote

Location: California • Colorado • United States

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Salary

💰 $120,000 - $140,000 per year

Job Level

Lead

About the role

  • Lead and develop the Creative Operations team (operations specialists, asset managers, business affairs) by setting priorities, fostering accountability, and coaching for growth
  • Design and optimize workflows — streamline intake, approvals, resourcing, and delivery pipelines with a focus on automation, scalability, and SLA-driven efficiency
  • Align resources and priorities — partner with Project Management and Marketing Operations to integrate creative operations into campaign execution and capacity planning
  • Oversee business affairs and rights management — contracts, licensing, IP, and volunteer/community release compliance
  • Implement and manage creative technology platforms (proofing, MAM/DAM integrations, Monday.com, automation, AI tools) to improve visibility, version control, and workflow efficiency
  • Build team capacity and future skills — develop evolving Creative Ops roles (DesignOps, MediaOps, CreativeOps), support training, and strengthen retention
  • Safeguard mission storytelling — ensure volunteer and community stories are ethically sourced, attributed, and leveraged responsibly
  • Track and report on operational performance metrics (throughput, cycle time, SLA compliance, capacity utilization, error rates), using insights for continuous improvement

Requirements

  • Bachelor’s degree in Marketing, Communications, Business Administration, or related field
  • 10+ years of progressive experience in creative/marketing operations or related fields within agency, in-house, or nonprofit settings
  • Proven success leading teams (remote or hybrid), including performance management, coaching, and professional development
  • Strong record of workflow optimization and operational excellence (intake, approvals, capacity planning, fulfillment)
  • Hands-on experience with creative technology platforms (Workfront, Monday.com, Asana, DAMs/MAMs, workflow automation)
  • Experience in rights management (contracts, licensing, IP, release compliance)
  • Budget management experience including forecasting, vendor management, and tool investments
  • Familiarity with AI and data-driven insights to enhance efficiency and scale
  • Change management expertise in leading teams through new tools, workflows, and transformations
Benefits
  • generous paid time off policy
  • medical benefits
  • dental benefits
  • retirement benefits
  • wellness programs
  • professional development programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
workflow optimizationrights managementbudget managementperformance managementcoachingdata-driven insightschange managementcapacity planningoperational excellencecreative operations
Soft Skills
leadershipaccountabilitycoaching for growthteam capacity buildingcommunicationcollaborationstrategic alignmentproblem-solvingethics in storytellingcontinuous improvement