Resident Experience Manager
American Campus Communities
Resident Experience Manager – Facilities
American Campus Communities
full-time
Posted on:
Location Type: Office
Location: Tempe • Arizona • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Supervise entire office team, providing leadership that translates to an exceptional resident experience
- Recruit, hire, train, and develop direct reports to achieve operational objectives and to create a positive, engaging workplace for team
- Conduct performance evaluations of direct reports and performance discussions with team members
- Collaborate with supervisor and Human Resources on compensation adjustments for direct reports
- Manage day-to-day university relations and ensure consistent communication with university partners
- Run day-to-day administration of all aspects of the property
- Manage administrative processes, including scheduling and payroll; implement best practices for improved effectiveness
- Oversee administrative processes for incident reports, deposits, and invoices
- Manage process to collect resident feedback and survey results and create action plans for improvement
- Partner with Service Manager to ensure property is well-maintained and meets curb appeal standards
- Ensure effective record-keeping, communication and follow-up for all work orders and resident requests
- Assist supervisor and Service Manager in planning, preparation, and implementation of successful turnover processes
- Own property financials with Service Manager, including purchasing and performance to budget
- Represent ACC as property leader at resident functions and marketing events
- Exercise discretion in overseeing all resident communication, including events and notices
- Resolve resident conflicts and disputes
- Maintain key control oversight, including key box access
- Perform other duties as assigned by manager
Requirements
- 2 years’ of leadership experience in student or multi-family housing, or similar industry
- Bachelor’s degree in business or relevant field preferred
- Skills in customer service, supervision, business administration, residence life, and a combination of business and student development skills
- Strong communication and collaboration skills
- Compliance with the Photo, Video and Voice Recording Policy is a condition of employment
Benefits
- Dental
- Vision
- 401(k) with Employer Matching
- Medical & Dependent Care Flexible Spending Accounts (FSA)
- Life Insurance
- Sick Leave
- Paid Time Off
- Paid Pregnancy & Childbirth Leave
- Paid Paternity Leave
- Health Insurance
- Health Savings Account (HSA) with Employer Matching
- Short-Term & Long-Term Disability
- Preferred Membership Pricing at Local & National Companies
- CoreGiving Volunteer Days
- Referral Program
- Charity Matching Program
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business administrationperformance evaluationsschedulingpayrollincident reportsfinancial managementcustomer serviceresident feedback collectionconflict resolutionkey control oversight
Soft skills
leadershipcommunicationcollaborationteam developmentengagementproblem-solvingdiscretionorganizational skillsinterpersonal skillsadaptability
Certifications
Bachelor’s degree