American Campus Communities

Resident Experience Manager

American Campus Communities

full-time

Posted on:

Location Type: Office

Location: Rochester • New York • 🇺🇸 United States

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Salary

💰 $60,000 per year

Job Level

JuniorMid-Level

About the role

  • Supervise entire office team and all community assistants, providing leadership that translates to an exceptional resident experience – overseeing all leasing, marketing, and administrative operations for property.
  • Recruit, hire, train, and develop direct reports to achieve leasing and marketing objectives and to create a positive, engaging workplace for team.
  • Conduct performance evaluations of direct reports and performance discussions with team members; collaborate with HR on compensation adjustments.
  • Deliver an exceptional resident experience by ensuring all leasing, marketing and administrative efforts at property are at company standard; serve as lease executor if applicable.
  • Direct team’s marketing efforts, ensuring successful events and programs; audit website for accuracy and visual standards.
  • Manage the process to collect resident feedback and survey results, and create action plans for improvement.
  • Manage property administrative needs including scheduling, payroll, deposits/invoices, package management, incident reports, posting requirements, and contracts.
  • Partner with Service Manager to ensure property maintenance, curb appeal, and to own property financials including purchasing and performance to budget.
  • Ensure consistent communication with University partners and represent ACC at resident functions and marketing events.
  • Oversee resident communication, rent collection, and eviction processes in partnership with centralized services; resolve resident conflicts and disputes.
  • Maintain key control oversight including key box access; perform other duties as assigned.

Requirements

  • 2 years’ of leadership experience in student or multi-family housing, or similar industry
  • Bachelor’s degree in business or relevant field preferred
  • Skills in leasing and marketing, customer service, facility management, budgeting, supervision, business administration, public relations, residence life, and a combination of business and student development skills
  • Strong communication and collaboration skills
  • Demonstrated leadership skills
Benefits
  • Dental
  • Vision
  • 401(k) with Employer Matching
  • Medical & Dependent Care Flexible Spending Accounts (FSA)
  • Life Insurance
  • Sick Leave
  • Paid Time Off
  • Paid Pregnancy & Childbirth Leave
  • Paid Paternity Leave
  • Health Insurance
  • Health Savings Account (HSA) with Employer Matching
  • Short-Term & Long-Term Disability
  • Preferred Membership Pricing at Local & National Companies
  • CoreGiving Volunteer Days
  • Referral Program
  • Charity Matching Program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
leasingmarketingcustomer servicefacility managementbudgetingsupervisionbusiness administrationpublic relationsresidence lifestudent development
Soft skills
leadershipcommunicationcollaboration
Certifications
Bachelor’s degree in business