Property Operations Coordinator
BH Properties
Resident Experience Manager
American Campus Communities
full-time
Posted on:
Location Type: Office
Location: Rochester • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $60,000 per year
Job Level
JuniorMid-Level
About the role
- Supervise entire office team and all community assistants, providing leadership that translates to an exceptional resident experience – overseeing all leasing, marketing, and administrative operations for property.
- Recruit, hire, train, and develop direct reports to achieve leasing and marketing objectives and to create a positive, engaging workplace for team.
- Conduct performance evaluations of direct reports and performance discussions with team members; collaborate with HR on compensation adjustments.
- Deliver an exceptional resident experience by ensuring all leasing, marketing and administrative efforts at property are at company standard; serve as lease executor if applicable.
- Direct team’s marketing efforts, ensuring successful events and programs; audit website for accuracy and visual standards.
- Manage the process to collect resident feedback and survey results, and create action plans for improvement.
- Manage property administrative needs including scheduling, payroll, deposits/invoices, package management, incident reports, posting requirements, and contracts.
- Partner with Service Manager to ensure property maintenance, curb appeal, and to own property financials including purchasing and performance to budget.
- Ensure consistent communication with University partners and represent ACC at resident functions and marketing events.
- Oversee resident communication, rent collection, and eviction processes in partnership with centralized services; resolve resident conflicts and disputes.
- Maintain key control oversight including key box access; perform other duties as assigned.
Requirements
- 2 years’ of leadership experience in student or multi-family housing, or similar industry
- Bachelor’s degree in business or relevant field preferred
- Skills in leasing and marketing, customer service, facility management, budgeting, supervision, business administration, public relations, residence life, and a combination of business and student development skills
- Strong communication and collaboration skills
- Demonstrated leadership skills
Benefits
- Dental
- Vision
- 401(k) with Employer Matching
- Medical & Dependent Care Flexible Spending Accounts (FSA)
- Life Insurance
- Sick Leave
- Paid Time Off
- Paid Pregnancy & Childbirth Leave
- Paid Paternity Leave
- Health Insurance
- Health Savings Account (HSA) with Employer Matching
- Short-Term & Long-Term Disability
- Preferred Membership Pricing at Local & National Companies
- CoreGiving Volunteer Days
- Referral Program
- Charity Matching Program
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
leasingmarketingcustomer servicefacility managementbudgetingsupervisionbusiness administrationpublic relationsresidence lifestudent development
Soft skills
leadershipcommunicationcollaboration
Certifications
Bachelor’s degree in business
