Property Operations Specialist
American Campus Communities
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Entry Level
About the role
- Manage work order intake and ensure timely responses from maintenance staff, including effective record-keeping, communication and follow-up.
- Act as a dispatcher for maintenance technicians as needed.
- Track work order response times to meet standards for routine, emergency, and preventative maintenance.
- Assist supervisor and Service Manager in the planning, preparation, and implementation of successful turnover processes.
- Collaborate with the Service Manager to maintain facilities plans and generate work orders for preventative maintenance.
- Compile and verify resident damage charges during the year and during turnover, applying to resident accounts and ensuring accuracy in billing.
- Investigate and respond to contested resident charges, providing documentation to supervisor and Service Manager.
- Schedule apartment entries and deliver notices for inspections and maintenance.
- Support accounts receivable processes, including data entry and resident follow-up.
- Assist in maintaining inventory of supplies, materials, and equipment for facilities operations, ensuring cost control.
- Assist with ordering, receiving, and verifying shipments of supplies.
- Uphold confidentiality of property information and adhere to key policy.
- Serve as an American Campus representative and liaison in all interactions.
- Other duties as assigned by supervisor.
Requirements
- At least 2 years’ of administrative experience
- High school graduate or equivalent
- Strong administrative and customer service skills