Manager

• Supervise entire office team and all community assistants, providing leadership that translates to an exceptional resident experience
• Recruit, hire, train, and develop direct reports to achieve leasing and marketing objectives
• Conduct performance evaluations of direct reports and performance discussions with team members
• Collaborate with supervisor and Human Resources on compensation adjustments for direct reports
• Deliver an exceptional resident experience by ensuring all leasing, marketing and administrative efforts meet company standards; serve as lease executor if applicable
• Direct team’s marketing efforts, ensuring successful events and programs and auditing website accuracy and visual standards
• Manage resident feedback and survey processes and create action plans for improvement
• Manage property administrative needs including scheduling, payroll, deposits/invoices, package management, incident reports, posting requirements, and contracts
• Partner with Service Manager to ensure property maintenance and curb appeal and to own property financials including purchasing and budget performance
• Ensure consistent communication with University partners and represent ACC at resident functions and marketing events
• Oversee resident communication, rent collection and eviction processes in partnership with centralized services
• Resolve resident conflicts and disputes and maintain key control oversight
• Perform other duties as assigned by manager

Resident Experience Manager

Job Level

About the role

Requirements