Senior Manager, Liability Solutions
LivCor, a Blackstone Portfolio Company
Resident Experience Manager
American Campus Communities
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Supervise entire office team and all community assistants, providing leadership that translates to an exceptional resident experience
- Recruit, hire, train, and develop direct reports to achieve leasing and marketing objectives
- Conduct performance evaluations of direct reports and performance discussions with team members
- Collaborate with supervisor and Human Resources on compensation adjustments for direct reports
- Deliver an exceptional resident experience by ensuring all leasing, marketing and administrative efforts meet company standards; serve as lease executor if applicable
- Direct team’s marketing efforts, ensuring successful events and programs and auditing website accuracy and visual standards
- Manage resident feedback and survey processes and create action plans for improvement
- Manage property administrative needs including scheduling, payroll, deposits/invoices, package management, incident reports, posting requirements, and contracts
- Partner with Service Manager to ensure property maintenance and curb appeal and to own property financials including purchasing and budget performance
- Ensure consistent communication with University partners and represent ACC at resident functions and marketing events
- Oversee resident communication, rent collection and eviction processes in partnership with centralized services
- Resolve resident conflicts and disputes and maintain key control oversight
- Perform other duties as assigned by manager
Requirements
- 2 years’ of leadership experience in student or multi-family housing, or similar industry
- Bachelor’s degree in business or relevant field preferred
- Skills in leasing and marketing, customer service, facility management, budgeting, supervision, business administration, public relations, residence life, and a combination of business and student development skills
- Strong communication and collaboration skills
- Demonstrated leadership skills
