Director – Facilities Operations – Talent Management
American Campus Communities
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $100,000 - $115,000 per year
Job Level
About the role
- Oversee all facilities training programs, including curriculum development and content creation (videos, guides, resources, etc.).
- Lead monthly service manager training sessions (onsite) and support regional initiatives.
- Revamp and audit facilities training programs to ensure relevance and effectiveness.
- Partner with Director of Facilities Operations to provide oversight and confirmation of travel arrangements for field manager training.
- Oversee facilities new hire onboarding status, ensuring timely completion and attendance across all regions.
- Own and manage the learning management system (LMS), ensuring accurate tracking, reporting, and functionality for training purposes.
- Track training progress for facilities-related assignments and communicate updates to Regional Directors of Facilities (RDOFs).
- Assign facilities training to field teams in partnership with property operations and oversee compliance with deadlines; work closely with HR on other training needs.
- Review work order patterns with supervisor to identify trends and training needs.
- Track and report on facilities training program effectiveness, including establishing goals, measuring outcomes, and analyzing ROI for related initiatives.
- Manage the succession planning bench for facilities roles and oversee development plans for maintenance techs aspiring to become supervisors (company-wide and specific strategies as needed).
- Meet monthly with RDOFs and Regional VPs to review facilities recruitment and training needs, including open positions, turnover, disciplinary actions, and succession planning.
- Collaborate with supervisor to design and implement new service-related initiatives and processes (e.g., preventive maintenance plans, inventory systems, facilities assessments), including:
- Identify organizational training gaps and create solutions for developmental issues and facilities bench building (processes, vendors, initiatives).
- Vet vendors, manage communication, and oversee rollout and training for new vendor partnerships.
- Update training frequency and cadence to keep content dynamic and aligned with any new initiatives.
- Take ownership of a specific subject matter area for the organization (as assigned).
Requirements
- 5+ years of experience in facilities operations and training leadership roles.
- Proven ability to design, implement, and manage large-scale technical and mechanical training programs.
- Strong leadership and communication skills with experience managing systems and LMS platforms.
- Ability to travel up to 75% of the time.
- Highly organized with strong analytical skills for identifying patterns and creating solutions.
- Experience in vendor management and process improvement initiatives.
- Proficiency in Microsoft Office Suite; familiarity with an LMS and training technology platforms is a plus.
Benefits
- Dental
- Vision
- 401(k) with Employer Matching
- Medical & Dependent Care Flexible Spending Accounts (FSA)
- Life Insurance
- Sick Leave
- Paid Time Off
- Paid Pregnancy & Childbirth Leave
- Paid Paternity Leave
- Health Insurance
- Health Savings Account (HSA) with Employer Matching
- Short-Term & Long-Term Disability
- Preferred Membership Pricing at Local & National Companies
- CoreGiving Volunteer Days
- Referral Program
- Charity Matching Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
curriculum developmentcontent creationtraining program managementtraining effectiveness analysisvendor managementprocess improvementtechnical training program designmechanical training program managementsuccession planninganalytical skills
Soft Skills
leadershipcommunicationorganizational skillsproblem-solvingcollaboration