Infrastructure Support Engineer
America's Group
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Serve as the escalation point for infrastructure issues.
- Deploy, configure, and troubleshoot Cisco/Meraki networking gear, wireless, IBMi servers, and auction-specific infrastructure.
- Perform network cutovers, hardware swaps, and system validations with minimal downtime.
- Conduct preventive maintenance to keep sites operational and avoid sale-day disruptions.
- Maintain accurate site documentation, including network diagrams, equipment inventories, and configuration notes.
- Work closely with IT teams and auction staff to resolve issues quickly.
Requirements
- Bachelor’s degree or technical certifications and equivalent hands-on experience.
- IT support or field service roles with proven troubleshooting skills (Tier 3 level preferred).
- Experience with:
- o Cisco/Meraki routers, switches, wireless, and VLANs
- o Windows Server environments
- Familiarity with IBMi auction platform servers is a plus (onboarding will include exposure to platform operations).
- Experience with Mobile Device Management a plus.
- Comfortable traveling frequently (25%–50%) to multiple locations, sometimes on short notice.
- Strong communication skills with both technical teams and non-technical users.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingnetwork cutovershardware swapssystem validationspreventive maintenanceCisco routersMeraki switchesWindows ServerVLANsMobile Device Management
Soft Skills
communication skillsproblem-solvingcollaborationadaptabilityattention to detail
Certifications
Bachelor's degreetechnical certifications