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Customer Experience Specialist
Amer SportsCasual Customer Experience Specialist at Amer Sports providing support across digital channels. Ensuring exceptional service for Arcteryx and Salomon customers in a dynamic environment.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Order and Return Management, Warranty Claims processing, and Customer Support while achieving performance goals. Possesses strong communication skills and a passion for Sports and Outdoors, fostering meaningful customer relationships.
Highest-signal resume keywords
Order ManagementCustomer SupportExceptional CommunicationRelationship BuildingTech Savvy
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Natural People SkillsCuriosityDriveDiscretionProfessionalismTeam Collaboration
Tools & Technologies
ExcelSAP
Industry Keywords
Warranty ClaimsCustomer InsightPerformance GoalsSportsOutdoors
About the role
Key responsibilities & impact- Order & Return Management: Ensure smooth processing of orders and returns by following established protocols.
- Warranty Claims: Assess and process customer warranty requests with care and accuracy.
- Customer Support: Respond to inquiries via live chat, email, social media, and phone.
- Product Expertise: Become a go-to advisor on our products, helping customers find the perfect fit for their needs.
- Performance Goals: Contribute to achieving monthly KPIs and team targets.
Requirements
What you’ll need- Natural people skills: you genuinely love connecting with people and bring warmth, confidence and energy to every customer interaction
- Passion for Sports & Outdoors: You’re enthusiastic about our products and the active lifestyle they support.
- Curiosity & Drive: You’re eager to learn, stay updated on tools and trends, and understand how brands operate.
- Customer Insight: You understand consumer behaviour, media habits, and shopping preferences.
- Exceptional Communication: You’re confident and personable in both written and verbal interactions, with a warm and professional tone.
- Relationship Building: You excel at creating meaningful connections with customers and understand the importance of personalised service.
- Discretion & Professionalism: You handle sensitive customer information with care and maintain a high level of confidentiality.
- Team Collaboration: You build strong relationships with colleagues and partners, and contribute positively to team culture.
- Tech Savvy: Comfortable with Excel and data sets; experience with SAP is a plus.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Amer Sports Website LinkedIn All Job Openings 10,000+ employees 🏭 Manufacturing 📦 Logistics 💼 Consulting Manufacturing
- Logistics
- Consulting Amer Sports is a global group of iconic sports and outdoor brands, encompassing well-known names such as Arc'teryx, Salomon, Wilson, Peak Performance, Atomic, and Armada. The company specializes in a diverse range of sporting goods, apparel, footwear, and outdoor equipment, including products for skiing, cycling, hiking, and various ball sports. Their mission is to inspire people to engage in sports and outdoor activities, promoting a healthier and more active lifestyle. Customer Experience Specialist Job not on LinkedIn 🔥 4 minutes ago 🏢🏡 Moorabbin Airport – Hybrid ⏱ Part Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Order & Return Management: Ensure smooth processing of orders and returns by following established protocols.
- Warranty Claims: Assess and process customer warranty requests with care and accuracy.
- Customer Support: Respond to inquiries via live chat, email, social media, and phone.
- Product Expertise: Become a go-to advisor on our products, helping customers find the perfect fit for their needs.
- Performance Goals: Contribute to achieving monthly KPIs and team targets. 🎯 Requirements
- Natural people skills: you genuinely love connecting with people and bring warmth, confidence and energy to every customer interaction
- Passion for Sports & Outdoors: You’re enthusiastic about our products and the active lifestyle they support.
- Curiosity & Drive: You’re eager to learn, stay updated on tools and trends, and understand how brands operate.
- Customer Insight: You understand consumer behaviour, media habits, and shopping preferences.
- Exceptional Communication: You’re confident and personable in both written and verbal interactions, with a warm and professional tone.
- Relationship Building: You excel at creating meaningful connections with customers and understand the importance of personalised service.
- Discretion & Professionalism: You handle sensitive customer information with care and maintain a high level of confidentiality.
- Team Collaboration: You build strong relationships with colleagues and partners, and contribute positively to team culture.
- Tech Savvy: Comfortable with Excel and data sets; experience with SAP is a plus. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs