Customer Service Representative

Amcor

Customer Service Mitarbeiter managing a fixed customer base in Hamburg. Responsible for planning, order management, and customer visits in collaboration with the sales team.

Posted 7/9/2026full-timeBremervorde • 🇩🇪 GermanyMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage a dedicated, fixed customer base
Plan and manage call-offs and framework orders, ensuring delivery dates are met
Maintain pricing in the ERP system
Serve as a liaison for claims/complaints management
Process credit notes
Contribute to customer-specific projects
Perform order entry
Prepare inventory lists, framework lists and delivery overviews
Follow up on overdue receivables
Monitor and analyze aged/obsolete stock
Conduct customer visits in collaboration with the sales team

Requirements

What you’ll need

Successfully completed commercial/vocational training or equivalent qualification
Very good German and English skills, both written and spoken
Proficient in common MS Office applications
Willingness to travel
Customer-oriented with professional communication skills

Benefits

Comp & perks

Extensive training and development opportunities
Attractive compensation
30 days of vacation
Flexible working hours
A competent team and an appreciative working environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Order EntryInventory List PreparationFramework Order ManagementPricing Management in ERPCredit Note Processing

Soft Skills

Customer-Oriented CommunicationProfessional Communication Skills

Certifications

Commercial/Vocational Training