IT Support Specialist I

Amcor

IT Support Specialist providing technical support for workstations and servers at Amcor's Louveira site. Managing IT assets and assisting users with their technical needs.

Posted 7/1/2026full-timeLouveira • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

TCP/IP

About the role

Key responsibilities & impact

Technical support for workstations, printers and peripheral devices
Installation, configuration and repair of hardware and software
Support for server environments and virtualization
IT asset management (procurement, configuration, repair, projects, local budget advisory, license management, security systems and telephony systems)
Management of LAN and WAN infrastructure (including infrastructure testing)
User onboarding and offboarding — access and profile management
Logging and tracking tickets with a focus on fast resolution
Technical documentation: procedures, guides and knowledge base
Alignment with global information security policies
Implement best practices across sites and support end-user training

Requirements

What you’ll need

Technical education in IT, Networking or related fields (a bachelor's degree in Computer Science is a plus)
Windows and/or Cisco certifications (desirable)
ITIL Foundation is a plus
Previous experience in technical support (desirable)
Willingness to travel between sites
Knowledge of Windows environments (desktop and basic server administration) and server virtualization
Basic knowledge of TCP/IP networking
Application and hardware troubleshooting
Fluent English (desirable)

Benefits

Comp & perks

Technical support for workstations, printers and peripheral devices
Installation, configuration and repair of hardware and software
Support for server environments and virtualization
IT asset management (procurement, configuration, repair, projects, local budget advisory, license management, security systems and telephony systems)
Management of LAN and WAN infrastructure (including infrastructure testing)
User onboarding and offboarding — access and profile management
Logging and tracking tickets with a focus on fast resolution
Technical documentation: procedures, guides and knowledge base
Alignment with global information security policies
Implement best practices across sites and support end-user training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Hardware InstallationSoftware ConfigurationApplication TroubleshootingServer AdministrationLAN ManagementWAN ManagementTechnical DocumentationTicket LoggingUser OnboardingUser Offboarding

Soft Skills

Fast Resolution FocusEnd-User Training

Certifications

Windows CertificationCisco CertificationITIL Foundation