Customer Service Representative

Amcor

Customer Service Representative in a packaging company managing customer relations and order processes. Collaborating with internal and external teams to improve service delivery and customer satisfaction in Spain.

Posted 5/14/2026full-timeLezo • 🇪🇸 SpainMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERPSFDC

About the role

Key responsibilities & impact

Manage end to end order management, from order placement through to delivery in our Customer Relationship Management and ERP systems
Works closely with the following functional areas to monitor customer requirements throughout the order fulfilment process, advising Customers and Sales of any significant delays and helping to provide alternatives to ensure customer expectations are fulfilled and identifying opportunities for value added services.
Prepares for and leads the yearly, bi-yearly or quarterly performance reviews with customers and neighbouring functions
Manage any customer request as applicable and shares all customers information including customer forecasts with colleagues from neighbouring functions
Proactively manage customer finished goods levels and aged inventory in collaboration with neighbouring functions
Acknowledge customers complaints, enter customer complaints with the data received and ensure the customer receives a prompt feedback
Initiate return of goods where applicable
Coordinate the expediting of rush shipments, where necessary and monitors their progress to delivery
Initiate the request for credit and debit notes in collaboration with the finance function
Support the disputed invoices process in collaboration with finance and credit collection
Build the customer knowledge needed to effectively manage the relationship: including service level agreements, contracts, any other useful information
Continuously strive to improve customer relations with prompt, efficient service, using own initiative to resolve complex problems when they arise.
Proactively looks for better ways of working in order to ensure we provide the best service possible to our customers
To keep all OHSE and hygiene standards given by Amcor and local legislation

Requirements

What you’ll need

Experience in a similar position, preferably in a packaging or manufacturing environment
Fluent in English & Spanish; French – nice to have
Experience of SAP and Salesforce.com preferred
Strong Excel skills appreciated

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

order managementcustomer relationship managementERP systemsSAPSalesforce.comExcelinventory managementcomplaint managementcredit and debit notes processingservice level agreements

Soft Skills

customer serviceproblem solvingcommunicationcollaborationinitiativeperformance review leadershiprelationship managementproactive approachadaptabilityattention to detail