Customer Care Representative

Amcor

Customer Care Representative ensuring excellent service delivery for Amcor customers through order management and cross-functional collaboration. Focused on maintaining strong customer relationships and process improvements.

Posted 5/7/2026full-timeRemote • Montana, New Jersey, New York, North Carolina, North Dakota • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Responsible for order intake and management of customer’s web based, email, EDI or faxed POs from receipt to invoicing.
Provides professional and timely responses to incoming requests related to order status updates, service requests/requirements, pricing inquiries, documentation needs, and invoicing.
Serves as a solution provider delivering prompt attention to customers, supplying resolution to existing challenges, and offering alternative solutions.
Proactively monitors customer orders, service levels, and order patterns- identifying and implementing account management and processing improvements to meet and exceed customer expectations.
Initiates CIOs, TICS, return authorizations, and assists in the resolution of customer deductions.
Supports customer needs through cross-functional channels with aptitude to learn multiple product lines, execute various processes aligned to each, and build strong customer partnerships.
Requires a thorough understanding of customer’s needs, requirements, and our contractual obligations related to lead time, transit time, and processing procedures.
Exhibits excellent organizational skills with demonstrated ability to lead projects, team initiatives, and take an active role in training and mentoring new team members.
Promotes a strong work ethic and displays a team player mentality with ability to generate outside of the box solutions.
Performs special projects as assigned by leadership team.

Requirements

What you’ll need

2 – 3 years customer care or related experience.
College degree preferred and Six Sigma Certification is a plus.
Ability to communicate clearly and professionally, both verbally and in writing.
Proven ability to implement internal process improvements to positively impact existing service levels.
Independent decision-making skills with demonstrated autonomy to make data driven decisions through sound analysis of facts and historical data.
Detail oriented with strong organizational skills aided by high level communication, listening, analytical, and team building skills.
Ability to maintain professionalism under stress.

Benefits

Comp & perks

Medical, dental and vision plans
Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
Company-paid holidays starting at 8 days per year and may vary by location
Wellbeing program & Employee Assistance Program
Health Savings Account/Flexible Spending Account
Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
Paid Parental Leave
Retirement Savings Plan with company match
Tuition Reimbursement (dependent upon approval)
Discretionary annual bonus program (initial eligibility dependent upon hire date)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

order managementcustomer careprocess improvementsdata analysisproject management

Soft Skills

communicationorganizational skillsteam buildingproblem solvingindependent decision-making

Certifications

Six Sigma Certification