Customer Service Representative

Amcor

Customer Service Representative managing customer orders and ensuring customer satisfaction. Collaborating with internal teams and managing inventory processes in a packaging company.

Posted 4/25/2026full-timePorto • 🇵🇹 PortugalMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERPSFDC

About the role

Key responsibilities & impact

Manage end to end order management, from order placement through to delivery in our Customer Relationship Management and ERP systems
Works closely with the following functional areas to monitor customer requirements throughout the order fulfilment process
Prepares for and leads the yearly, bi-yearly or quarterly performance reviews with customers and neighbouring functions
Manage any customer request as applicable and shares all customers information including customer forecasts with colleagues from neighbouring functions
Proactively manage customer finished goods levels and aged inventory in collaboration with neighbouring functions
Acknowledge customers complaints, enter customer complaints with the data received and ensure the customer receives a prompt feedback
Initiate return of goods where applicable
Coordinate the expediting of rush shipments, where necessary and monitors their progress to delivery
Initiate the request for credit and debit notes in collaboration with the finance function
Support the disputed invoices process in collaboration with finance and credit collection
Build the customer knowledge needed to effectively manage the relationship
Continuously strive to improve customer relations with prompt, efficient service, using own initiative to resolve complex problems when they arise.

Requirements

What you’ll need

Experience in a similar position, preferably in a packaging or manufacturing environment
Experience of SAP and Salesforce.com preferred
Good Excel skills
Fluent in English & Portuguese; French or Spanish would be a plus.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

order managementcustomer relationship managementERP systemsExcel

Soft Skills

customer relationsproblem solvinginitiativecommunication