Customer Service Team Lead
Amcor
full-time
Posted on:
Location Type: Office
Location: Gent • Belgium
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Job Level
Tech Stack
About the role
- Provide first line support for Customer Service and external sales teams
- Lead and motivate the Customer Service Team
- Identify and implement opportunities for people development
- Assume overall responsibility for delivery of agreed KPI’s and targets within the CS team
- Prepare and present monthly reports as required by the Customer Service Cluster Manager
- Review and improve existing processes and process controls
Requirements
- Experience in customer service, preferably within a manufacturing environment
- Bachelor’s degree in Business or a related field, or equivalent professional experience
- Experience in people management or in a team lead role
- Proficiency in Excel, ERP/SAP systems, and Salesforce appreciated
- Excellent communication skills in English and Dutch; additional languages such as French or German are a plus
Benefits
- Full-Time
- On site
- Flexible work hours
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ExcelERP systemsSAPSalesforce
Soft Skills
leadershipmotivationcommunicationpeople managementteam management
Certifications
Bachelor’s degree in Business