Customer Service Team Lead

Amcor

Customer Service Team Lead providing first line support for Customer Service teams in Gent, Belgium. Leading and motivating the team to deliver customer service excellence.

Posted 4/19/2026full-timeGent • 🇧🇪 BelgiumSeniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Provide first line support for Customer Service and external sales teams
Lead and motivate the Customer Service Team
Identify and implement opportunities for people development
Assume overall responsibility for delivery of agreed KPI’s and targets within the CS team
Prepare and present monthly reports as required by the Customer Service Cluster Manager
Review and improve existing processes and process controls

Requirements

What you’ll need

Experience in customer service, preferably within a manufacturing environment
Bachelor’s degree in Business or a related field, or equivalent professional experience
Experience in people management or in a team lead role
Proficiency in Excel, ERP/SAP systems, and Salesforce appreciated
Excellent communication skills in English and Dutch; additional languages such as French or German are a plus

Benefits

Comp & perks

Full-Time
On site
Flexible work hours

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ExcelERP systemsSAPSalesforce

Soft Skills

leadershipmotivationcommunicationpeople managementteam management

Certifications

Bachelor’s degree in Business