Amcor

Sales Support Specialist

Amcor

full-time

Posted on:

Location Type: Hybrid

Location: Evansville • 🇺🇸 United States

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Job Level

JuniorMid-Level

Tech Stack

ERP

About the role

  • Order Entry-Ensures customer order is encoded (Automatic or Manual) accurately and on-time.
  • Customer Incident Tracking – With the use of TICS (Tracking Incident Complaint System), process customer complaints such as invoice disputes, short deliveries, and/or returns to ensure timely and proper resolution for the customer.
  • New Item Creation – Facilitates creation of new finished goods item.
  • Sample Requests – Based on quantity and product line, enter request through applicable channel, Sample Lab or Plant.
  • Quoting – Determine if request is eligible for quoting (not previously quoted to another supplier) and quantity meets MOQ (minimum order requirement).
  • Regulatory, Specs, and Drawing Requests: Determine appropriate regulatory, specs, and drawings to retrieve and/or submit as requested by the customer.
  • ITrade – When required, maintains and troubleshoots EDI (Electronic data interchange) connectivity with customers.
  • Customer Portal Maintenance – When required, this role is the point of contact for assigned external customer and third party online portals to provide accurate and up to date information to customers related to product inquires, returns, credits, and general inquiries.
  • Global Data Synchronization Network – When required, works closely with product line management, marketing, sales, and customer care to maintain Global Data Synchronization Network (GDSN) item attributes.

Requirements

  • Bachelor’s Degree or Associate’s Degree Preferred in Management, Sales, Marketing, or Supply Chain
  • 1-2 years’ experience in customer service in a fast moving consumer or manufacturing environment
  • Strongly preferred 1-2 years’ experience working with ERP, Portals, and other Data Encoding and Interchange software
  • Proficiency in gathering, analyzing and interpreting data.
  • Proficient in Microsoft Excel and related Office applications
  • Effectively communicate with customers, both external and internal
Benefits
  • Medical, dental and vision plans
  • Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
  • Company-paid holidays starting at 9 days per year and may be slightly higher by location
  • Wellbeing program & Employee Assistance Program
  • Health Savings Account/Flexible Spending Account
  • Life insurance, AD&D, short-term & long-term disability, and voluntary accident disability benefits are available
  • Paid Parental Leave
  • Retirement Savings Plan with company match
  • Tuition Reimbursement (dependent upon approval)
  • Discretionary annual bonus program (initial eligibility dependent upon hire date)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
order entrycustomer incident trackingdata encodingEDIdata analysisdata interpretationnew item creationquotingregulatory compliancespecifications
Soft skills
customer servicecommunicationproblem-solvingorganizational skillsattention to detail
Certifications
Bachelor’s DegreeAssociate’s Degree