Amcor

Customer Care Specialist

Amcor

full-time

Posted on:

Location Type: Remote

Location: Remote • Kansas • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

CognosTableau

About the role

  • Order Entry - Ensures customer order is encoded (Automatic or Manual) accurately and on-time.
  • Order Acknowledgement – Ensures orders are acknowledged and communicated back to the customers within 24 hours.
  • Order Status Communication – Generates or/and analyzes open order reports.
  • Demand Management and Control - Works very closely with the Plant Schedulers to ensure demand signal is understood in developing a cost-effective shop floor schedule.
  • Order Fulfilment Process Improvement – Responsible for finding process improvement opportunity to simplify day-to-day routine freeing up more time communicating with customers.
  • Service Risks Mitigation – Responsible for determining and escalating service risks and issues through proper channels in seeking resolutions and mitigation plans.

Requirements

  • Bachelor’s Degree Preferred in Management, Sales, Marketing, or Supply Chain
  • 3-5 years’ experience in customer service in a fast moving consumer or manufacturing environment
  • Proficiency in gathering, analyzing and interpreting data.
  • JDE/Cognos/Tableau proficiency a plus
  • Proficient in Microsoft Excel and related Office applications
  • Effectively communicate with customers, both external and internal
Benefits
  • Medical, dental and vision plans
  • Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
  • Company-paid holidays starting at 9 days per year and may be slightly higher by location
  • Wellbeing program & Employee Assistance Program
  • Health Savings Account/Flexible Spending Account
  • Life insurance, AD&D, short-term & long-term disability, and voluntary accident disability benefits are available
  • Paid Parental Leave
  • Retirement Savings Plan with company match
  • Tuition Reimbursement (dependent upon approval)
  • Discretionary annual bonus program (initial eligibility dependent upon hire date)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysisorder entryorder acknowledgementorder status communicationdemand managementprocess improvementservice risk mitigation
Soft skills
communicationcustomer serviceproblem-solving