Customer Care Representative
Amcor
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Louisiana, New Jersey, Ohio • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Under the guidance of the department Supervisor, this position collaborates with Sales, Deductions, Supply Chain, Demand Planning, Sales Ops and the Customer Care organization to ensure superior service is effectively delivered to our customers.
- The role interacts with customers, internal and external, to process orders, provide order information, and perform a variety of customer account management duties necessary to maintain day-to-day operations of assigned accounts.
- Responsible for order intake and management of customer’s web based, email, EDI or faxed POs from receipt to invoicing.
- Provides professional and timely responses to incoming requests related to order status updates, service requests/requirements, pricing inquiries, documentation needs, and invoicing.
- Serves as a solution provider delivering prompt attention to customers, supplying resolution to existing challenges, and offering alternative solutions.
- Proactively monitors customer orders, service levels, and order patterns- identifying and implementing account management and processing improvements to meet and exceed customer expectations.
- Initiates CIOs, TICS, return authorizations, and assists in the resolution of customer deductions.
- Supports customer needs through cross-functional channels with aptitude to learn multiple product lines, execute various processes aligned to each, and build strong customer partnerships.
- Requires a thorough understanding of customer’s needs, requirements, and our contractual obligations related to lead time, transit time, and processing procedures.
- Exhibits excellent organizational skills with demonstrated ability to lead projects, team initiatives, and take an active role in training and mentoring new team members.
- Promotes a strong work ethic and displays a team player mentality with ability to generate outside of the box solutions.
- Performs special projects as assigned by leadership team.
Requirements
- 2 – 3 years customer care or related experience
- College degree preferred and Six Sigma Certification is a plus.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Proven ability to implement internal process improvements to positively impact existing service levels.
- Independent decision-making skills with demonstrated autonomy to make data driven decisions through sound analysis of facts and historical data.
- Detail oriented with strong organizational skills aided by high level communication, listening, analytical, and team building skills.
- Ability to maintain professionalism under stress.
Benefits
- Medical, dental and vision plans
- Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
- Company-paid holidays starting at 9 days per year and may be slightly higher by location
- Wellbeing program & Employee Assistance Program
- Health Savings Account/Flexible Spending Account
- Life insurance, AD&D, short-term & long-term disability, and voluntary accident disability benefits are available
- Paid Parental Leave
- Retirement Savings Plan with company match
- Tuition Reimbursement (dependent upon approval)
- Discretionary annual bonus program (initial eligibility dependent upon hire date)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer account managementorder managementdata analysisprocess improvementproject management
Soft skills
communicationorganizational skillsteam buildingproblem solvingindependent decision-making
Certifications
Six Sigma Certification