Customer Service Specialist
Amcor
full-time
Posted on:
Location Type: Office
Location: Ledbury • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERPSFDC
About the role
- Manage end to end order management, from order placement through to delivery in our Customer Relationship Management and ERP systems
- Works closely with the following functional areas to monitor customer requirements throughout the order fulfilment process
- Advises Customers and Sales of any significant delays and helps to provide alternatives to ensure customer expectations are fulfilled
- Prepares for and leads the yearly, bi-yearly or quarterly performance reviews with customers and neighbouring functions
- Proactively manage customer finished goods levels and aged inventory in collaboration with neighbouring functions
- Acknowledge customers complaints and ensure the customer receives prompt feedback
- Coordinate the expediting of rush shipments
- Initiate the request for credit and debit notes in collaboration with the finance function
Requirements
- Experience in a similar position, preferably in a packaging or manufacturing environment
- Strong Excel skills appreciated
- Fluent in English
- Experience of SAP and Salesforce.com preferred
- Full and preferably clean UK Driving License
- Ability to be flexible with working hours and job location
Benefits
- Health insurance
- Flexible working hours
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order managementcustomer relationship managementERP systemsExcelSAPSalesforce.com
Soft skills
customer servicecommunicationflexibilityproblem-solvingcollaboration
Certifications
UK Driving License