Customer Service Representative
Amcor
full-time
Posted on:
Location Type: Office
Location: Zlotow • 🇵🇱 Poland
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Manage end to end order management, from order placement through to delivery in our Customer Relationship Management and ERP systems
- Works closely with the following functional areas to monitor customer requirements throughout the order fulfilment process, advising Customers and Sales of any significant delays and helping to provide alternatives to ensure customer expectations are fulfilled and identifying opportunities for value added services.
- Prepares for and leads the yearly, bi-yearly or quarterly performance reviews with customers and neighbouring functions
- Manage any customer request as applicable and shares all customers information including customer forecasts with colleagues from neighbouring functions
- Proactively manage customer finished goods levels and aged inventory in collaboration with neighbouring functions
- Acknowledge customers complaints, enter customer complaints with the data received and ensure the customer receives a prompt feedback
- Initiate the request for credit and debit notes in collaboration with the finance function
- Build the customer knowledge needed to effectively manage the relationship: including service level agreements, contracts, any other useful information
Requirements
- Experience in a similar position, preferably in a packaging or manufacturing environment
- Good Excel skills
- Proficient in English and Polish
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order managementcustomer relationship managementERP systemsExcel
Soft skills
communicationcustomer serviceproblem-solvingcollaborationleadership