Customer Service Specialist
Amcor
full-time
Posted on:
Location Type: Office
Location: Evesham • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERPSFDC
About the role
- Manage end to end order management, from order placement through to delivery in our Customer Relationship Management and ERP systems
- Works closely with functional areas to monitor customer requirements throughout the order fulfilment process
- Prepare for and lead yearly, bi-yearly or quarterly performance reviews with customers and neighbouring functions
- Manage customer requests and share customer information with colleagues from neighbouring functions
- Proactively manage customer finished goods levels and aged inventory in collaboration with neighbouring functions
- Acknowledge customers complaints and ensure prompt feedback
- Initiate return of goods and coordinate rush shipments
- Support the disputed invoices process in collaboration with finance and credit collection
- Build the customer knowledge needed to effectively manage the relationship
- Continuously strive to improve customer relations
Requirements
- Minimum of 3 years’ experience in a similar position
- Strong Excel skills appreciated
- Fluent in English
- Experience of SAP and Salesforce.com preferred
- Full and preferably clean UK Driving License
- Ability to be flexible with working hours and job location
Benefits
- Continuous improvement opportunities
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order managementcustomer relationship managementERP systemsExcelSAPSalesforce.com
Soft skills
customer relationsflexibilitycommunicationcollaborationproblem-solving
Certifications
UK Driving License