Junior Customer Success Analyst

Amcham-Brasil

Analista de Customer Success Jr responsible for B2B client relationships at Amcham Brasil in Recife. A collaborative role focused on achieving client satisfaction and business objectives.

Posted 4/28/2026full-timeRecife • 🇧🇷 BrazilJuniorWebsite

About the role

Key responsibilities & impact

Manage and maintain relationships with a portfolio of B2B clients (small, medium and large companies)
Manage targets and performance
Conduct follow-ups on renewals
Identify new business opportunities
Lead and conduct meetings
Collaborate with internal areas (events & content, finance, sponsorship, etc.)
Participate in events, committees and seminars

Requirements

What you’ll need

Bachelor's degree completed or in progress
Proficiency with Microsoft Office
Experience in customer service and relationship management
Availability to work in a hybrid model — onsite 3 times per week
Experience building relationships with companies
Proactive, curious and engaged to achieve targets and results
Dynamic and adaptable to interact and negotiate with multi-sector companies
Motivated by challenges
Customer-centric approach
Clear and objective written and verbal communication
Ability to work constructively and respectfully in a team to achieve shared results

Benefits

Comp & perks

🍽️ Multi-benefit card for meal and food allowances
🚌 Commuter allowance (transit pass) or ⛽ fuel allowance
🏋️‍♂️ Wellhub
🎉 Day off on your birthday
🍎 Fresh fruit in the afternoon
💛 Employee happiness program
🐾 Pet Love
🪪 SESC membership credential
🏥 Health insurance
🛡️ Group life insurance
📚 Discounts on courses, postgraduate programs and MBA
🌍 Access to Amcham training programs
😌 Year-end break

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Microsoft Officecustomer servicerelationship management

Soft Skills

proactivecuriousengageddynamicadaptablemotivatedcustomer-centricclear communicationobjective communicationteam collaboration

Certifications

Bachelor's degree