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Customer Success Analyst – Mid-level
Amcham-Brasil. Manage and maintain a portfolio of B2B clients (mid-sized and large companies) .
About the role
Key responsibilities & impact- Manage and maintain a portfolio of B2B clients (mid-sized and large companies)
- Manage targets and results
- Follow up on contract renewals
- Identify and map new business opportunities
- Conduct meetings
- Collaborate with internal teams (events & content, finance, sponsorship, etc.)
- Participate in events, committees, and seminars
Requirements
What you’ll need- Bachelor's degree completed or in progress
- Proficient in Microsoft Office
- Experience in customer service / B2B relationship management
- Availability to work in a hybrid model — onsite 3 times per week
- **PREFERRED/ASSET:**
- Experience managing relationships with large enterprises
- **IT IS VERY IMPORTANT THAT YOU:**
- Are proactive, curious, and engaged to achieve goals and results
- Are dynamic and adaptable when interacting and negotiating with companies across multiple sectors
- Are motivated by challenges
- Keep the customer at the center of your actions
- Communicate clearly and concisely, both verbally and in writing
- Work constructively and respectfully in a team to achieve shared results
Benefits
Comp & perks- 🍽️ Multi-benefits card for meal and food allowances
- 🚌 Commuter voucher or ⛽ fuel allowance
- 🏋️♂️ Wellhub
- 🎉 Birthday day off
- 🍎 Fruit provided in the afternoon
- 💛 Employee happiness program
- 🐾 Pet Love
- 🪪 SESC credential
- 🏥 Health insurance
- 🛡️ Group life insurance
- 📚 Discounts on courses, postgraduate programs, and MBAs
- 🌍 Access to Amcham training and development programs
- 😌 Year-end break
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
B2B relationship managementcustomer serviceMicrosoft Office
Soft Skills
proactivecuriousengageddynamicadaptablemotivatedclear communicationteam collaboration
Certifications
Bachelor's degree